Today's customers expect more from their banks—personalized service, real-time solutions and the ability to do business when and how it is most convenient for them. To meet these demands, you'll need the ability to deliver more value at every opportunity through more personalized and timely offers
If you want to impress your Sunday night dinner guests with a satisfying culinary outcome from a new recipe, you wouldn’t shop willy-nilly for ingredients. The same goes for that governance or master data management initiative you need to get underway on Monday morning. When considering such
Are you making the most of your enterprise content? Leverage the scalability and cost-effectiveness of the cloud and customize the user experience, enabling business users to work with content anywhere on devices of their choice.
It is important to recognize that a CDO’s relationship with the business is a two-way street. As the CDO collects information about the business, he or she must also deliver value. This mutual relationship with the business is perhaps best seen when CDOs act in their Business Optimizer mode. When
And they said resilience—continuous data access in the face of outages, failures and downtime—across distributed data sources is impossible. Yet the recent IBM BigInsights release offers this capability in its IBM Big Replicate technology. Get an inside look at resilience in an interview with Jim
It's a tough time for CIOs. They're facing multiple challenges based on current technology trends, changing markets and shifting organizational culture. To see how CIOs around the world are dealing with these and other factors, join an upcoming CrowdChat that analyzes the results of a new CIO study.
Price may be the assumed number one factor for customer loyalty to telecommunications provider services, but quality of service actually tends to rate higher than cost. See why telecommunications providers need to consider the customer experience holistically when addressing the elephant in the
In this episode of Finance in Focus, banking experts Likhit Wagle and Boxley Llewellyn describe how banks can use the science of customer insight to take costs out of their business, provide superior customer experiences and work smoothly with fintech start-ups.
Inderpal Bhandari, chief global data officer at IBM, talks about the many nuances of data, value of analytics and importance of the partnership between the CIO office and CDO office. He also discusses why building a comprehensive data strategy is important for organizations. Check out this CIO
Consumers want their banks to know them well, and they are more than willing to partner with their financial institutions to help that happen. But many banks are finding that businesses such as Amazon, Google, Uber and AirBNB are meeting consumers’ desires better than they are, even though
As humans, we have the ability to think both analytically and creatively. The same should be true for your organization, with technology that helps you hypothesize by connecting fact to possibility. That is a defining trait of cognitive business: a new relationship with technology that empowers
Technologies are much better than they were previously. In the past, we'd know when an event had happened. Now, problems related to events can be anticipated. For an interactive demo and purchasing information: http://ibm.co/insight-for-banking
It is important to recognize that the level of integration and governance provided must be tailored to suit the needs of various stakeholders inside and outside of the organization. Some need the ability to explore raw data. Others wish to take analytical discovery into their own hands. Still
Analytics can transform the business for telecommunications and cable providers of all sizes. As cable operators and wireless service providers integrate new channels into their business, importing real-time data into a single, holistic view across all platforms is likely to become an imperative