Aimee has over 15 years of experience improving service delivery and transforming the customer experience through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing and instructional design and training.
Aimee’s research and consulting efforts are dedicated to transforming customer experience within large organizations. She leads the Temkin Group’s research in the areas of employee engagement and B2B customer experience. She regularly speaks at industry events and leads training workshops.
Prior to joining Temkin Group, Aimee implemented the client experience strategy and managed the Voice of the Customer (VOC) program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Her work included planning and managing strategic initiatives and collaborating with cross-functional teams to introduce "new-to-company" functions and improvements. She also started the firm’s internal market research function.
Aimee is a graduate of the University of Notre Dame with a bachelor’s degree in marketing management.