Bob Palmer leads an IBM industry marketing team for big data in the Financial Services and Communications sectors. Bob has extensive financial services industry experience combined with B2B software expertise. He spent 12 years in investment management with several firms including Morgan Stanley. In 1997, Bob joined the enterprise software industry serving the financial services sector. He regularly speaks and writes on financial services business and technology topics, focusing on CRM, analytics and big data.
Global Banking Industry Marketing, Big Data, IBM
December 18, 2014
Let's explore in more detail the final two shifts highlighted in the new IBM Analytics study, “Analytics: The speed advantage - Why data-driven organizations are winning the race in today’s marketplace," including the transformation of business processes with digital capabilities.
December 2, 2014
In 2014, there were several important shifts that occurred in the world of big data that business executives around the globe cannot afford to ignore. In part one we introduced four transformative shifts affecting the fast-paced digital marketplace; now in part two we will take a closer look at the first two shifts.
November 21, 2014
In 2014, there were several important shifts that occurred in the world of big data that business executives around the globe cannot afford to ignore. These shifts are outlined in the new IBM Institute for Business Value study “Analytics: The speed advantage - Why data-driven organizations are winning the race in today’s marketplace.” This is part one in a multi-part series in easy to consume bites focused on the findings and insights from this study.
September 24, 2014
Banks can reduce fraud and improve customer satisfaction with next-generation big data and analytics technologies
September 18, 2014
New big data and analytics capabilities enable deeper consumer insight to drive improved products and services in banking. But will consumers accept the increased use of their data?
June 10, 2014
Move beyond big data hype and focus on the capabilities big data can provide. Start your big data journey by concentrating on a few key business use cases that could make a meaningful impact on business results through the application of big data and analytics.
April 15, 2014
Many banks have data in their organizations right now that they're not monetizing. Analyzing customer interaction data will drive new revenue and improve customer retention. Read how IBM clients are analyzing call center interactions, web visits, chats and social data to better understand what their customers want.
March 18, 2014
This is part 14 of our series on the findings and text from the IBM Institute for Business Value’s latest study and paper “Analytics: A blueprint for value - Converting big data and analytics insights into results” from my colleagues Fred Balboni, Glenn Finch,