Blogs

Bob Palmer
Global Banking Industry Marketing, Big Data

Bob Palmer leads an IBM industry marketing team for big data in the Financial Services and Communications sectors. Bob has extensive financial services industry experience combined with B2B software expertise. He spent 12 years in investment management with several firms including Morgan Stanley. In 1997, Bob joined the enterprise software industry serving the financial services sector. He regularly speaks and writes on financial services business and technology topics, focusing on CRM, analytics and big data.

From incomes to outcomes: Banks move from limited tunnel vision to unlimited focus

April 15, 2014
Many banks have data in their organizations right now that they're not monetizing. Analyzing customer interaction data will drive new revenue and improve customer retention. Read how IBM clients are analyzing call center interactions, web visits, chats and social data to better understand what their customers want. Read More

IBV study on analytics, part 14: Driving change with analytics as a core competency

March 18, 2014
This is part 14 of our series on the findings and text from the IBM Institute for Business Value’s latest study and paper “Analytics: A blueprint for value - Converting big data and analytics insights into results” from my colleagues Fred Balboni, Glenn Finch, Read More

IBV study on analytics, part 13: Enriching the core analytics platform and capabilities

March 11, 2014
This is part 13 of our series on the findings and text from the IBM Institute for Business Value’s latest study and paper “Analytics: A blueprint for value - Converting big data and analytics insights into results” from my colleagues Fred Balboni, Glenn Finch, Read More

IBV study on analytics, part 12: A business driven strategy for analytics

March 4, 2014
This is part 12 of our series on the findings and text from the IBM Institute for Business Value’s latest study and paper “Analytics: A blueprint for value - Converting big data and analytics insights into results” from my colleagues Fred Balboni, Glenn Finch, Cathy Rodenbeck Reese and Rebecca Sh Read More

IBV study on analytics, part 11: Strategy, technology and organization

February 28, 2014
A business driven approach to analytics Read More

IBV study on analytics, part 10: Expertise

February 19, 2014
Development and access to skills and capabilities Read More

IBV study on analytics, part nine: Funding

February 11, 2014
Financial rigor in the analytics funding process Read More

IBV study on analytics, part eight: Amplify

February 4, 2014
How to provide the momentum and capabilities to transform insights into actions Read More

IBV study on analytics, part seven: Trust

January 27, 2014
This is part seven of our series on the findings and text from IBM Institute for Business Value’s latest study and paper: “Analytics: A blueprint for value - Converting big data and analytics insights into results." In this part we will look at Trust, the final lever in the Drive level of impact, and examine how organizational confidence directly impacts an organization’s ability to create value from analytics. Read More

IBV study on analytics, part six: Data management practices and realizing value from data and analytics

December 30, 2013
This is part six of our series on the findings and text from IBM Institute for Business Value’s latest study and paper: “Analytics: A blueprint for value - Converting big data and analytics insights into results,” from my colleagues Fred Balboni Read More

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