Jeannie Walters is the CEO/Founder of 360Connext, a global customer experience consulting firm based near Chicago. She has more than 15 years of experience helping companies improve retention, employee engagement and overall customer experience. In 2012 Jeannie had the honor of sharing her knowledge as a TEDx speaker. The video’s popularity continues to inspire her to collect microinteractions, which are the small, sometimes unnoticed things that can have a huge impact on the customer experience. Jeannie is a member of Faith Popcorn’s Talent Bank and a charter member of the Customer Experience Professionals Association. As a member of Vistage International, she was Member of the Year in 2007. Jeannie is also a very active writer and blogger, contributing regularly to CustomerThink, Business2Community and Social Media Today. She serves as an editorial team member for the Social Media Club and was recently recognized on the Huffington Post as one of “The Top 100 Most Social Customer Service Pros On Twitter.”
January 30, 2014| by
Veteran Customer Experience Consultant, Speaker and Chief Customer Experience Investigator, 360Connext
With so much potential for big data, it’s important to take a step back and examine what can actually be accomplished with it. In the #CXO (Customer Experience Optimization) Twitter chat on January 27, 2014 there were several opinions on whether data always creates an advantage.