Lorraine Fernandes is an international thought leader, accomplished author and respected public speaker on topics related to health information technology. She has published numerous articles on the impact of using information technology for the improvement of individual and population health. She has in depth knowledge about data exchange and data quality. Additionally, she has expertise in patient, provider and citizen identification related to patient safety, electronic health records and customer satisfaction. Lorraine is a principal liaison with international and US professional and industry agencies and IBM clients.