July 17, 2014
Each month it seems like we hear automotive original equipment manufacturers (OEMs) reporting record growth, but what is driving this growth? Pent up demand? Attractive new products? Is the market actually growing, or could it be that the automotive industry is starting to use big data and analytics to better understand their customer, hat they want to buy, how they want to buy it and how they want to interact with their car and their car company?
February 27, 2014
Cities are temporal rhythms of patterned activity. Just as each community has a distinctive spatial footprint when viewed from space, each has an ambient footprint.
October 24, 2013
"No one really knows if mobile wellness apps will improve health, at least not yet. The market stats certainly indicate the fascination with mobile health apps: Juniper Research says that by 2016, 3M patients worldwide will be using remote monitoring devices that use a smart phone as a hub to transmit information. Pew Internet & American Life Project estimates that about 19% of U.S. adult smartphone users currently have applications to help them monitor or manage their health; 22% of smartphone users who have faced a medical crisis use health apps. But is this interaction resulting in increased engagement and better outcomes?" [Excerpt: Will Mobile Wellness Apps Improve Health?] In our last #CXO Twitter chat, Jesse Givens, Head of Product, CarePass for Aetna, joined us as we discussed “The Mobile Wellness Experience.”
October 17, 2013
No one really knows if mobile wellness apps will improve health, at least not yet. The market stats certainly indicate the fascination with mobile health apps:
October 16, 2013
To serve a growing customer base and better manage the client experience across all customer touch points, organisations are moving away from siloed transaction-oriented systems – such as enterprise resource planning (ERP), customer relationship management (CRM) and dealer management systems – in
October 10, 2013
Customer engagement has its roots in the space-time continuum. When you’re a business trying to build bonds of loyalty, experience and influence, you must collapse the distances that make these outcomes difficult to achieve.
October 8, 2013
Gartner VP and Fellow Mark Raskino presented that scenario in a session entitled "Every Industry will be Digitally Remastered." With equal parts excitement and urgency, Raskino reeled of dozens of examples of how digitization is remaking products and services as everyday, as unassuming and as seemingly impervious to disruption as golf balls, pizza delivery, window cleaning and cigarettes.
October 7, 2013
In a dynamic, near-breathless address beamed to overflow screens throughout the Swan and Dolphin hotels, Sondegaard explained how a "nexus of forces" - Cloud, Big Data, Mobility and Social Business - are driving the creation of a new "Digital Industrial Economy" in which every organization, budget and employee is digitized - that is, infused with sensors, microprocessors, IP addresses or even all three.
August 13, 2013
We have grown accustomed to online retailers as they’ve tracked our online shopping activities from item to item and site to site. When we are online, we have come to expect the “if you like this, you might also like that” promotions, since they enhance our shopping experience.
May 15, 2013
Part 2 in a 3-part series: Big Data and Next Generation Banking – Leveraging information and mobile to drive revenue and expand the customer value proposition