Blogs

Dear Annie Analytics: Does my wealth management company still love me?

Dear Annie Analytics: Does my wealth management company still love me?

June 25, 2015 | by Annie Analytics, Analytics Advisor, IBM
For all the questions you’ve been too afraid to ask, Annie Analytics has the answers. Today, Annie Analytics advises Upset in Paris about a wealth management relationship whose initial freshness and excitement seems to have wilted after a merger. However, using tools that leverage advanced customer...
Anticipate, collaborate, mitigate: Information age threat management

Anticipate, collaborate, mitigate: Information age threat management

June 24, 2015 | by Brian Cotton, Global Vice President, Frost & Sullivan
I’d rather not be in the wrong place at the wrong time when a major threat occurs. But if I were, I would be comforted knowing that emergency personnel knew how to handle an earthquake in Vancouver as well as they did a water main break just down the street.

How one cyclist is gaining a competitive advantage with analytics

June 24, 2015 | by Susan Visser, Social Lead for IBM Analytics - Financial Services Sector, IBM
Dave Haase is an ultracyclist and endurance is his strength. My cycling is for pleasure, and I do it slow compared to Dave, but that hasn't stopped me from being incredibly inspired by Dave and his story.
Do digital business, big data and the Internet of Things play well together?

Do digital business, big data and the Internet of Things play well together?

June 24, 2015 | by Mark Simmonds, Senior Product Marketing Manager, IBM
Two years ago, everything was big data—nothing else mattered. And big data was and today still is the foundation for a successful business analytics strategy. Without data, you have no analytics. But with big data, you have the potential for great analytics. Why? Because big data is all types of...
Improving call center customer experience: 3 strategies for proactively using data

Improving call center customer experience: 3 strategies for proactively using data

June 24, 2015 | by Jennifer Gregory, Technical Writer
Telecommunications companies collect massive amounts of call center customer experience data every day, including wait times, call types and recorded files from each call. But what do companies actually do with all of this information?
4 features of a modern sales performance management plan

4 features of a modern sales performance management plan

June 24, 2015 | by Kaitlin Noe, Analytics Solutions Social Specialist, IBM
Sales teams and the clients they work with have both evolved to incorporate the effects of a digital and social society. Has your sales management system adapted with them?
Delivering value with asset management supporting the ISO 55000 standard

Delivering value with asset management supporting the ISO 55000 standard

June 24, 2015 | by Eric Luyer, Marketing Manager, IBM
The latest standard, ISO 55000, is gaining wide acceptance in a variety of industries. Organizations that support ISO 55000 can use it to help manage assets to improve customer service, increase return on assets, enable greater compliance, boost asset performance and reduce risk.
Lightsabers, data breaches and the dark side

Lightsabers, data breaches and the dark side

How the Internet is like the Force

June 24, 2015 | by Liesl Geier, Market Segment Manager, IBM
Unlike the sci-fi world of Star Wars, our global security issues are all too real. Fortunately, innovative intelligence analysis solutions can help identify and protect us from the threat actors who engage in nefarious activities.
7 ways insurers can boost customer retention

7 ways insurers can boost customer retention

June 24, 2015 | by Kimberly Trimble, Social Business Manager, IBM
It’s no secret that insurers and policyholders aren’t exactly best friends. See how analytics can help bridge this relationship gap to boost customer retention and make every interaction count.
4 key steps to take video from data to insight to action

4 key steps to take video from data to insight to action

June 24, 2015 | by Kaitlin Noe, Analytics Solutions Social Specialist, IBM
We’ve all heard that a picture is worth a thousand words. If that's the case, then how much insight does a video provide? What if that video were compounded with an intelligent analytics platform that could identify patterns and predict trends? The value of such a system would be remarkable.