Telecommunication providers are challenged with keeping customers and reducing churn. This fact makes the delivery of a positive customer experience more essential than ever. Service providers must look for new ways to improve the customer experience while controlling costs.
Better, more advanced analytics capabilities can drive greater levels of customer engagement, increase customer satisfaction, reduce churn and increase overall Net Promoter Scores. IBM is helping communications service providers gain greater visibility and control. Learn how we could be helping you
Using Twitter data and IBM analytics, telecommunications companies can fine-tune their churn models, better understand the products and services that their customers truly value and present existing customers with compelling offers—potentially recovering millions in lost revenue.
This infographic touches on five critical steps that will help customers streamline their application infrastructure, reduce infrastructure costs and transform enterprise data into a trusted, high-value resource by successfully consolidating and retiring their applications.
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This infographic highlights key findings from the 2014 report titled “Pushing the frontiers: CFO insights from the global C-Suite study,” which draws input from nearly 4,200 of C-suite executives representing more than 20 industries. Learn more about the insights behind the study in this podcast.
Animation: Big data is creating opportunities for Communications Service Providers (CSPs) to establish new revenue streams. With big data technology, CSPs can analyze the location data generated by millions of mobile devices and use the resulting insights, along with offerings from business