Where there’s a customer profile, there’s a gold mine. The question is, are you mining that data stream aggressively and regularly enough to unlock actionable consumer insight? Why failing to do so can lead to missed data monetization.
Join Martin Fleming, IBM’s chief analytics officer and chief economist, is exploring how cognitive capabilities help financial institutions adapt to an ever-changing regulatory landscape. To learn more about banking during the low-level equilibrium that besets the global economy, attend the Smarter
From risk averse to risk aware, communicating risk needs to be embedded into the entire business. Risk influencer Boris Agranovich provides his perspective on risk communication environments and offers six key tips for streamlining that communication to help achieve corporate compliance.
The story is familiar. Technology innovation develops at a rapid clip, but agile threat actors seem to never be far behind. Hear what two cybersecurity experts have to say about outthinking threats and minimizing cyber crime through artificial intelligence, cognitive computing and connected
Don’t let your guard down in the digital playground: although social media networks have become a part of daily life for many of us, they pose greater risks than many realize. Find out how solutions designed to identify fraudulent activity and stop it in its tracks help make financial security the
Mandatory fiduciary rule compliance looms, and yet wealth management firms are confronting a dearth of technology options to aid compliance. Hear what experts on this subject have to say about the critical need for surveillance technology to adequately monitor wealth management firm compliance.
The rise of a widely used messaging app and how it helps customers fulfill jobs to be done is a telling example of innovation at work. See how advances in sharing images and video through messaging on mobile devices offers a lesson in how communications service providers can drive enhanced,
The ongoing struggle between good and evil that characterizes the ongoing battles between cyber warriors and cyber criminals only grows more technologically complex. Hear what leading cybersecurity leaders have to say about the application of artificial intelligence and cognitive computing to help
The world is increasingly challenged by water supply problems because of aging and deteriorating infrastructure, operating incidents and disruptions, drought and water scarcity, declining water quality, climate change and other factors. Take a look at an IBM and Veolia alliance that is using
Price may be the assumed number one factor for customer loyalty to telecommunications provider services, but quality of service actually tends to rate higher than cost. See why telecommunications providers need to consider the customer experience holistically when addressing the elephant in the
Analytics enables banks to comply with regulations and reduce the risk of fraudulent practices in four major areas. These innovation-driving areas include identifying suspicious transactions, staying within the law to uncover predatory lending practices, defending against online threats and
Analytics can transform the business for telecommunications and cable providers of all sizes. As cable operators and wireless service providers integrate new channels into their business, importing real-time data into a single, holistic view across all platforms is likely to become an imperative
The numbers tell the story. High costs and poor rankings continue to plague telecommunications organizations and their traditional customer care call center operations. See how two key areas of the brain—one that controls reactive response and one that orchestrates proactive response—may be the key
How to enhance risk management can be a vital consideration when organizations need to determine whether a particular behavior is an anomaly or representative of a large problem. Perhaps a chief reputation officer is required to take on the responsibility of identifying gaps that may exist between