Price may be the assumed number one factor for customer loyalty to telecommunications provider services, but quality of service actually tends to rate higher than cost. See why telecommunications providers need to consider the customer experience holistically when addressing the elephant in the
Analytics enables banks to comply with regulations and reduce the risk of fraudulent practices in four major areas. These innovation-driving areas include identifying suspicious transactions, staying within the law to uncover predatory lending practices, defending against online threats and
Analytics can transform the business for telecommunications and cable providers of all sizes. As cable operators and wireless service providers integrate new channels into their business, importing real-time data into a single, holistic view across all platforms is likely to become an imperative
The numbers tell the story. High costs and poor rankings continue to plague telecommunications organizations and their traditional customer care call center operations. See how two key areas of the brain—one that controls reactive response and one that orchestrates proactive response—may be the key
How to enhance risk management can be a vital consideration when organizations need to determine whether a particular behavior is an anomaly or representative of a large problem. Perhaps a chief reputation officer is required to take on the responsibility of identifying gaps that may exist between
How can public agencies, law enforcement and citizens utilize advanced technologies to their advantage in the war on cyber threats, terrorism, fraud and crime? Hear what leading security experts have to say in a recent Analytics Brief on staying ahead of cyber criminals, terrorists and hackers.
Fraud detection and prevention are critical, but the banking industry needs to see beyond fraud. By effectively using cybersecurity assessment tools, banking regulators and institutions along with the financial services industry need to intelligently adapt and be ever-vigilant against the rise in
When I spoke with Derek Schoettle, General Manager, Analytics Platform Services, the subject of open source capabilities came up a few times. Data is going to change the culture of business, and in fact it becomes the culture when you truly embrace it.
Scientists are using predictive weather data capabilities to analyze and forecast storm paths with increasing accuracy. They’re tapping into data from a variety of sources for information, and these developments and applications of data analytics help keep communities in the paths of oncoming
Student data derived from multiple sources can feed a rich repository for cognitive systems delivering actionable insight to teachers that helps them personalize education. But the sensitivities around data privacy can challenge this objective. Discover how an understanding of student data
In today’s digital landscape, technology offers compelling motivation to capitalize on data-driven evolution opportunities for adding value on both the advertiser and consumer sides of the targeted digital marketing equation. Discover why understanding consumers and what they really want is
Telecommunications organizations cannot ignore the need to engage in the moment by quickly and accurately predicting or detecting network and device problems that may affect the customer experience. Engaging in the moment requires proactive approaches to customer care that can greatly minimize
Body-worn cameras are very likely to become part of a police officer’s standard issue along with body armor, firearm and baton. But body-worn camera programs can be costly when it comes to storing, managing and redacting all that video footage data. See what several law enforcement experts have to
Missing the mark in customer segmentation marketing can be detrimental for consumer product companies. Marketing consumer products demands a fluid, dynamic process for customer segmentation that is in sync with today’s consumer. Learn more about how cognitive analytics leverages consumer and
Insights from CIOs can reveal a lot about the industries in which they operate, and hearing from IBM’s CIO is no exception. Check out these highlights from a recent podcast featuring Jeff Smith, CIO at IBM, who offers a glimpse at his idea of focusing on culture, a story of transformation, the CIO’