Many industries are tuning in to the importance of customer support as a strategic differentiator. Every interaction with a client is an opportunity, and support interactions provide one of the richest ways to connect. Bob McDonald, vice president of support transformation and training, and Tracy
Would you like a car that responds to voice commands? What about regularly changing seats at the Super Bowl to experience different views of the game? In this episode of Making Data Simple, learn about the Internet of Things (IoT) and the steps to invention from Lisa Seacat DeLuca, IBM
In this episode of the Making Data Simple Podcast, Seth Dobrin, vice president and chief data officer for IBM Analytics, and Al Martin continue their conversation about data in 2018. Find out the six steps to make your enterprise data driven, how machine learning and AI will impact your business
What's next in the world of data and analytics in 2018? In part one of Al Martin's discussion with Seth Dobrin, Vice President and Chief Data Officer for IBM Analytics, explore the strategies and people your company needs to disrupt and succeed in the year ahead. Do you or your team members need
How do you choose and learn a new coding language? In this episode of Making Data Simple, we are joined by YouTuber and IBM Social Strategist, Caleb Curry. With over 5M view of his tutorials on YouTube, Caleb has learned a thing or two about how to teach and learn to program successfully. Discover
What are your major concerns before flying on a trip? Would you ever give up your seat due to overbooking? How do airlines predict weather patterns and take proactive action to minimize delays? In this episode of Making Data Simple, Yianni Gamvros, Global Data Science Enablement Leader for IBM
In this episode of the Finance in Focus podcast, listen as Boxley Llewellyn, VP for customer insight and cognitive engagement at IBM and Rob Heiser, president and CEO of Segmint discuss the new partnership between IBM and Segmint and how it brings together the speed and agility of Segmint’s KLIs
Four inspirational women in the Financial Services industry met on International Women's Day to discuss how being a woman played a role in their career paths. Listen to this podcast to hear Cheryl Nash, Noreen Beaman, April Rudin, and Sara Stanich discuss why women make the wealth management
Listen to this podcast to learn how four IBM clients are using advanced analytics to dynamically segment clients by their behaviors, anticipate life and financial events, foresee client attrition, identify product opportunities and deliver tailored news and alerts. Jim Marous moderates the
Applying cognitive technologies that understand, reason, learn and interact can improve the way insurers do business. Hear IBM insurance experts Christian Bieck and Noel Garry discuss how insurers that are outperforming competitors are transforming their business, based on information from the
How can a new generation of wealth management advisors enhance their offerings with advanced technology? Hear wealth management experts Alex Baghdjian, April Rudin and Bill Sullivan discuss cognitive technology for financial advisors that can automate mundane tasks and help them deliver enhanced
Applying cognitive technologies that understand, reason, learn and interact can improve the way insurers do business. Hear IBM insurance experts Christian Bieck and Stephen Mills discuss how outperforming insurers are rethinking insurance, based on information from the recent IBM Institute for
In this episode of the Finance in Focus podcast, listen as fintech experts Brett King, Matt Kinney and Bill Sullivan discuss the unique position fintech firms are in to drive the adoption of cognitive in the financial services industry.
The financial services industry is in the midst of a shift toward integrating advanced analytics techniques into fraud prevention operations. Hear from two industry luminaries how fintech organizations challenged with limited skilled resources can use advanced analytics to identify patterns and
When considering how to adapt to technology, the insurance industry can look to benefits reaped by the financial industry. In this episode of Finance in Focus, hear insurance experts Kathy Hutson and Sebastien Meunier discuss the opportunities cognitive computing can bring to the insurance industry.