Many industries are tuning in to the importance of customer support as a strategic differentiator. Every interaction with a client is an opportunity, and support interactions provide one of the richest ways to connect. Bob McDonald, vice president of support transformation and training, and Tracy
In this episode of the Making Data Simple Podcast, Seth Dobrin, vice president and chief data officer for IBM Analytics, and Al Martin continue their conversation about data in 2018. Find out the six steps to make your enterprise data driven, how machine learning and AI will impact your business
What's next in the world of data and analytics in 2018? In part one of Al Martin's discussion with Seth Dobrin, Vice President and Chief Data Officer for IBM Analytics, explore the strategies and people your company needs to disrupt and succeed in the year ahead. Do you or your team members need
What is driving change in the world of data? In his keynote from the Big Data Summit KC 2017, our Making Data Simple podcast host and IBM Analytics VP Al Martin addresses disruption, the data maturity model and the five areas business must get right to succeed in the era of cognitive computing.
Experts share their on-the-ground impressions of the IBM Chief Data Officer Summit, the perception of the CDO role amongst audience participants, and discuss how data science and the chief data officer role interact.
Recognizing the level of integration and governance provided and how it needs to be tailored to suit various stakeholders inside and outside of the organization is vital. Some need the ability to explore raw data; others wish to take analytical discovery into their own hands. Still others may
Large companies that want to prevent being outflanked by more agile, smaller firms can adopt a new organizational and strategic lifestyle. Listen to a general discussion of Chunka Mui’s book, The New Killer Apps: How Large Companies Can Out-Innovate Start-Ups (Cornerloft Press, December 2013) in
Hear from Nancy Hensley, director of offering management for IBM Analytics who speaks with Rob Thomas, VP of development for analytics on the subject of business transformation and a discussion of the data maturity curve.
This podcast features Doug Thompson, executive architect, Information Governance and master data management (MDM), at IBM, who discusses the various factors that make data integration challenging and how one can overcome them. Thompson also shares his views on hybrid- and cloud-based data
Has your business adopted a hybrid analytics architecture as part of its quest to compete? Listen as Martin Fleming, IBM’s chief analytics officer and chief economist, explains why doing data analytics on the cloud is creating opportunities for modern businesses, and be sure to take notes as he
Inderpal Bhandari, chief global data officer at IBM, talks about the many nuances of data, value of analytics and importance of the partnership between the CIO office and CDO office. He also discusses why building a comprehensive data strategy is important for organizations. Check out this CIO
Insights from CIOs can reveal a lot about the industries in which they operate, and hearing from IBM’s CIO is no exception. Check out this recent podcast featuring Jeff Smith, CIO at IBM, who offers a glimpse at his idea of focusing on culture, a story of transformation, the CIO’s role and
Metadata and governance might not have a long history of setting hearts ablaze, but those who are recognizing their importance to self-service are looking to metadata to help organizations fully leverage a wide range of assets across the business. In this InsightOut podcast, IBM Analytics CTO Tim