Don’t ignore these important lessons for delivering customer service. Instead, find out how a well-rounded view of your customers helps you engage with them. Moreover, learn how using predictive analytics tools help you stave off complications before they degrade your network.
Price may be the assumed number one factor for customer loyalty to telecommunications provider services, but quality of service actually tends to rate higher than cost. See why telecommunications providers need to consider the customer experience holistically when addressing the elephant in the
In this episode of Finance in Focus, banking experts Likhit Wagle and Boxley Llewellyn describe how banks can use the science of customer insight to take costs out of their business, provide superior customer experiences and work smoothly with fintech start-ups.
Analytics enables banks to comply with regulations and reduce the risk of fraudulent practices in four major areas. These innovation-driving areas include identifying suspicious transactions, staying within the law to uncover predatory lending practices, defending against online threats and
Inderpal Bhandari, chief global data officer at IBM, talks about the many nuances of data, value of analytics and importance of the partnership between the CIO office and CDO office. He also discusses why building a comprehensive data strategy is important for organizations. Check out this CIO
Consumers want their banks to know them well, and they are more than willing to partner with their financial institutions to help that happen. But many banks are finding that businesses such as Amazon, Google, Uber and AirBNB are meeting consumers’ desires better than they are, even though
Technologies are much better than they were previously. In the past, we'd know when an event had happened. Now, problems related to events can be anticipated. For an interactive demo and purchasing information: http://ibm.co/insight-for-banking
Analytics can transform the business for telecommunications and cable providers of all sizes. As cable operators and wireless service providers integrate new channels into their business, importing real-time data into a single, holistic view across all platforms is likely to become an imperative
The numbers tell the story. High costs and poor rankings continue to plague telecommunications organizations and their traditional customer care call center operations. See how two key areas of the brain—one that controls reactive response and one that orchestrates proactive response—may be the key
Customers today expect more from their banks—personalized service, real-time solutions and the ability to do business when and how it is most convenient for them. To meet these demands, you need the ability to deliver added value at every opportunity through highly personalized and timely offers
For the financial services industry, the presence of cybersecurity vulnerabilities and an uptick in fraud seem to beg the proverbial chicken-and-egg question: which begets the other? Hear what noted security experts have to say about this and other key questions in this recent podcast.
Many organizations today are vulnerable to a variety of threats that, if successful, can put their customers, employees and brand at serious risk. Staying in front of these varying and evolving threats requires continuously monitoring and analyzing disparate data sets and then fusing the resulting
Threats and threat actors are increasingly prevalent today given current technological advancements, which can result in gaps and vulnerabilities such as physical threats, fraud attacks and cyberthreats. Governments and commercial business leaders alike must employ advanced analytic solutions to