In this episode of Finance in Focus, banking experts Likhit Wagle and Boxley Llewellyn describe how banks can use the science of customer insight to take costs out of their business, provide superior customer experiences and work smoothly with fintech start-ups.
Analytics enables banks to comply with regulations and reduce the risk of fraudulent practices in four major areas. These innovation-driving areas include identifying suspicious transactions, staying within the law to uncover predatory lending practices, defending against online threats and
Consumers want their banks to know them well, and they are more than willing to partner with their financial institutions to help that happen. But many banks are finding that businesses such as Amazon, Google, Uber and AirBNB are meeting consumers’ desires better than they are, even though
Technologies are much better than they were previously. In the past, we'd know when an event had happened. Now, problems related to events can be anticipated. For an interactive demo and purchasing information: http://ibm.co/insight-for-banking
Customers today expect more from their banks—personalized service, real-time solutions and the ability to do business when and how it is most convenient for them. To meet these demands, you need the ability to deliver added value at every opportunity through highly personalized and timely offers
In less than three minutes, this demo offers another way of understanding your customers and managing their portfolios. When clients want to receive personalized advice and tailored portfolio recommendations, how can banks use data to not only enhance the customer experience but also boost customer
Businesses are transforming before us. With a strong focus on innovation and digital interfaces, winning companies are rethinking how humans and machines interact. The Cognitive Era is opening up many avenues for banks to outthink competition by adopting new strategies and leveraging technology in
Ubiquitous data is so easily generated, and for that reason many enterprises today are exceedingly challenged to handle it all successfully. Take a look at a comprehensive information lifecycle governance solution that can help prevent enterprises from becoming submerged in their own sea of data.
Cloud computing has been around for quite a while, and today it is characterized as a collaborative, secure and cost-effective platform largely fueled by Internet-based ecommerce. And while the analog processing of paper-based information may not yet be a thing of the past, see why cloud-based
In less than five minutes, this demo shows how you can better understand your customers, and better manage their portfolio. Clients want to receive personalized advice and tailored portfolio recommendations. How can banks leverage data to not only enhance the customer experience, but to also drive
Gottfried Leibbrandt, chief executive of the Society for Worldwide Interbank Financial Telecommunication (SWIFT), declared that he is going "on the offensive against cyber criminals." With the recent spate of cyber attacks on banks including an 81 million heist we are in dire need of a tight
A marked shift toward business participation in technology conversations couldn’t be more evident than it is to an industry analyst. Gain an analyst’s perspective on how customer-facing, content-rich processes for achieving customer loyalty are now the order of the day.
The application of analytics and capturing information inside business documents can lead to all sorts of information for running smarter, faster and highly competitive businesses. Take a look at a few examples of how a workflow can dramatically change where and how information is collected and
Something interesting is happening, and it is causing banks and other financial services to rethink how they are doing business. Customers are embracing mobile and digital channels more and more each year, and to be successful, companies must deliver customer engagement via those channels.