The energy sector has conventionally been focused on operational goals such as the need to ensure compliance, decrease asset downtime and manage the workforce. However, their customers are more empowered today—they demand more from their interactions with energy companies. Customer satisfaction can
As the energy and utilities industry undergoes a consumer-centric shift, how can organizations remain among the best in their class? In an industry in which customer satisfaction has become a pivotal competency, discover how you can meet the needs of your increasingly empowered customers.
During 2015, analytics helped bring the communications industry into the Cognitive Era. New analytics solutions transformed a variety of areas from professional tennis to energy. Here’s a look back at some of the highlights of this outgoing year.
The customer experience may not end with social media, but it can certainly begin there. Companies that use social media to connect have a direct line to customers, allowing them to keep in touch with their customers and enhance their marketing strategies while combating churn.
Renewable energy storage and predictive analytics have the potential to solve challenges in the wind and solar energy field. Advanced analytics, IoT technologies and energy storage technologies provide energy and utility organizations the opportunity to increase the sophistication of their demand
Anyone involved in business can benefit from current data and analytics solutions—even Santa. In this “interview,” find out how the man in the red suit uses these solutions to gain insights into what kids want.
Sophisticated urban developments will play a key role in the future of wind energy. As areas with higher population densities consider integrating high-tech wind developments, city planners and energy providers must adopt some of the latest technologies and approaches to preliminary impact modeling
In part 1 of a 3 part series, Jim Harris, best-selling author and Green IT expert. and Graeme Noseworthy, Senior Content Marketer at IBM, discuss the ongoing challenges in the energy and utilities surrounding over built supply, As consumers search for more options to go green and get cheaper power
As governments increase reliance on clean energy, provider analytics plays a crucial role in developing a global energy solutions. China and Germany are two examples of countries leading the way in renewable energy adoption and the potential economic impact of clean energy.
Electric and utility providers can use enterprise content management to create unexpected value for their customers, solidifying their relationship while gaining new degrees of insight. Find out how you can engage your customers by harnessing data on their behalf.
With the increasing pressures being faced by the energy and utilities sector, these organizations must take advantage of enterprise content management solutions to enable asset, workplace and performance management.
Listen as Jim Harris, live from IBM Insight 2015, discusses how utilities and homeowners alike can disrupt the energy industry, conserving energy in the home and using asset analytics to deliver affordable energy to all.
Rapid advances in cognitive computing and machine learning are enabling smart guidance in many scenarios. Coming on the heels of several key recent announcements, discover how line-of-business and other users can now leverage the full range of analytics—cognitive, descriptive, predictive and
It is an exciting time to work for a utility company. The electric grid and utility sector is undergoing the most massive change since Thomas Edison invented the light bulb in 1879. It's safe to say that the technology innovation occurring in the electric grid over the next decade will likely dwarf
The advent of weather analytics has come none too soon. From inventory planning to public safety, organizations around the world are looking to weather data to help inform their decisions. But can they stay afloat in a sea of big data?