Using IBM Smarter Commerce technology to help ensure timely response to policyholders.
“When customers contact us through their iPhones, Facebook, Twitter, LinkedIn or email, they receive the same timely attention as when they call the company or go to our web portal.” —Werner Kruck, chief
I recently attended the Gartner Master Data Management conference in Europe. Andrew White, a senior Gartner analyst, shared a statistic during the opening keynote presentation that stuck with me—the statistic is this:
"Roughly 1 in 3 organizations will suffer an information crisis in the next 2
A standing room only crowd of invited guests converged at the New York Palace hotel on Thursday to listen to experts from government, insurance, healthcare and banking talk about one thing: countering fraud.
IBM’s Technical Consultancy Group led this academic colloquium last week on big data and analytics to collaborate with UK academics on research, teaching and technology. This was a high impact gathering of top-tier academic and industrial expertise discussing social, media and human-computer
Bob Griffin, VP of IBM Industry Solutions discusses the deep impact fraudulent activities have on organizations and consumer confidence. He introduces a new counter fraud solution from IBM designed to help prevent and intercept attempted fraud, and employs advanced intelligence allowing
Criminal activity is rampant, and the brash sophistication of recent attacks—as well as the magnitude of damage— is making fraud a top priority. Consumers are concerned about their privacy and security., government agencies are working out how to address the volume of improper payments and claims
Seeing is believing. In this short demonstration, you will see the innovations announced in the prior session in action. You will see integration and governance applied to one of the most popular big data use cases: an extended 360 degree view of the customer.
This infographic highlights key findings from the 2014 report titled “Pushing the frontiers: CFO insights from the global C-Suite study,” which draws input from nearly 4,200 of C-suite executives representing more than 20 industries. Learn more about the insights behind the study in this podcast.
Much of the disconnect between employees and customers stems from the inability to access and quickly weave customer data into accurate customer insight. How can organizations keep pace with customers while equipping and empowering employees? And what can businesses do to reduce the time employees
Last Wednesday, February 26, the Big Data & Analytics Hub, which is where you're reading this post right now, and Business Analytics software at IBM ran a Twitter chat entitled, “Innovations in Analytics" with special guest, Seth Grimes (@sethgrimes). Seth is a leading industry analyst covering
The era of big data is the era of messy data. This is the big data paradox: larger volumes and variety of new sources are inherently complex, and that complexity can actually lower confidence. Organizations have created an entire role to raise confidence in big data: the chief data officer.
Without a doubt, data integration is essential to the success of big data projects. However, some folks in the big data vendor community, including data warehouse, Hadoop and data integration vendors, are telling a very confusing story about the fitness of Hadoop as a data integration platform.
On January 9, 2014 IBM announced that it was forming a new organization (the Watson Group) and investing a billion dollars ($1B!) in future Watson development. The company also announced three new Watson cloud services—The Watson Discovery Advisor, Watson Analytics and IBM Watson Explorer—as well