Avoid the productivity drain and customer frustration caused by content fragmentation. Keep the courtship period with customers alive by ensuring employees have unfettered access to enterprise content that can keep the customer experience harmonious. See how in a new IBM Enterprise Content
A marked shift toward business participation in technology conversations couldn’t be more evident than it is to an industry analyst. Gain an analyst’s perspective on how customer-facing, content-rich processes for achieving customer loyalty are now the order of the day.
The application of analytics and capturing information inside business documents can lead to all sorts of information for running smarter, faster and highly competitive businesses. Take a look at a few examples of how a workflow can dramatically change where and how information is collected and
Graph database technology powered by open source initiatives is helping fraud detection units catch intruders in the act of breaching data security. Tune in for an enlightening discussion of how modern approaches to analytics are bringing descriptive and predictive analytics together to help stop
What do you do during the calm before the storm? Discover how insurers can harness weather data in their operations to offer weather alerts for policyholders, helping prevent claims while boosting customer retention.
Marketers of the past relied on intuition to determine if creative campaigns were working, and focus groups to understand how customers engaged with their brand. The exponential growth of channels on which the customer can interact with brands has meant not only the downfall of the linear customer
Human resources has always been about people: attracting people, finding the right people for the right role, supporting and developing the people you do choose to hire. Historically, that process has relied heavily on human intuition. Now, like other industries, HR is being transformed by the
With the help of IBM and The Weather Company, insurers are giving their customers a safe port in the storm. Learn more about how you can use weather data analytics to show your policyholders that you mean business about the weather and its impact on lives and property.
In this episode of the Finance in Focus podcast, find out how you can avoid churn by building trust with your policyholders as IBM insurance experts Kim Minor, Kathy Hutson and Brian Banigan discuss how analytics and cognitive solutions from IBM can help you know your customers and gain their
Companies everywhere are refocusing on the consumer, trying to become better acquainted with their customers in hopes of offering personalized offers and service that will keep consumers loyal and enthusiastic. Dealing with customers on an individual basis isn’t impossible for an organization that