What can communications service providers do to prevent churn from dissatisfied customers? Take some tips from Cablevisión Argentina. The provider used advanced analysis to take the proactive action necessary that significantly reduced customer churn and helped boost positive customer experience.
Cablevision Argentina is using sophisticated IBM Analytics software to uncover the causes of customer dissatisfaction and proactively identify unhappy customers. As a result, the company can accurately target service improvements, boosting customer satisfaction and loyalty.
As telecommunications companies offer a wider range of services, the amount of data they must process is increasing exponentially. This podcast discusses how telcos can use Apache Hadoop to keep up with rapid data growth.
During 2015, analytics helped bring the communications industry into the Cognitive Era. New analytics solutions transformed a variety of areas from professional tennis to energy. Here’s a look back at some of the highlights of this outgoing year.
Data engineers have much to learn from water management professionals, who have mastered the art of keeping filtered water on tap—ready at a moment’s notice. As information volumes begin to deluge data repositories and outpace traditional approaches, data professionals must use every tool at their
Data storage is an important consideration. The old models of extracting and converting data simply don't work with data analytics. There is too much data in too many different formats. The solution is using an enterprise data hub to store all of your data in the same location and in the same
Silent customers are the bane of communications service providers (CSPs). They never call when there’s a problem, they never respond to customer satisfaction surveys and then they unexpectedly cancel their service. If silent customer churn impacts your CSP organization, take a look at a predictive
What if telecommunications companies could reduce the number of incoming calls while lowering churn and increasing revenue? If this sounds too good to be true, then take a look at a new proactive customer care solution that can help companies modernize their customer service and save millions.
Anyone involved in business can benefit from current data and analytics solutions—even Santa. In this “interview,” find out how the man in the red suit uses these solutions to gain insights into what kids want.
If you work for a communication service provider and you have a customer service call center, then you know that the cost of every call quickly adds up. Turn customer churn from a current problem to a distant memory with advanced analytics from IBM.
Do your customers rely on your online shopping experience to beat the crowds on Black Friday and Cyber Monday? Learn how providing a strikingly good experience can keep your online customers coming back—and get them into your store as well.
Social media can give you many of the answers necessary to help educate customers on your current features, services and billing. By taking advantage of this readily available data and analyzing it to address areas where your customers need additional information, you can likely increase customer
Telecommunication providers are challenged with keeping customers and reducing churn. This fact makes the delivery of a positive customer experience more essential than ever. Service providers must look for new ways to improve the customer experience while controlling costs.