Many industries are tuning in to the importance of customer support as a strategic differentiator. Every interaction with a client is an opportunity, and support interactions provide one of the richest ways to connect. Bob McDonald, vice president of support transformation and training, and Tracy
If you work in the field of sales commissions, you’re likely aware of ASC 606, the five-step revenue recognition model and timelines. The basic premise on which both ASC 606 and IFRS 15 have been formulated is that an organization can recognize revenue from a customer contract only when the
For the first time in human experience, there’s the opportunity to transform a city by listening to all of its inhabitants, individually. That’s the mission of the Jakarta Smart City (JSC) project, and it’s a major challenge in a district of some 10 million residents.
Data already is the new currency and is at the heart of everything digital. I like to repeat the adage, “Data becomes Information, becomes Knowledge, becomes Wisdom”. And “It’s all about the data”. So why do we send up probes, sensors or satellites — for the data?
The latest executive report published by IBM Institute for Business Value puts the estimated cost of cyber crime to the global economy in a range of USD 375–575 billion per year. Reputational damage, which is hard to calculate, comes on top of all this. No industry and geography has remained
Perhaps one the single most significant changes to the analytics landscape in recent years had been the emergence of the data scientist. This role is continuing to evolve, with many organizations still in the process of establishing how best to incorporate this relatively new discipline into their
The data lake can be considered the consolidation point for all of the data which is of value for use across different aspects of the enterprise. There is a significant range of the different types of potential data repositories that are likely to be part of a typical data lake.
With the Geospatial Analytics service in IBM Bluemix, you can monitor moving devices from the Internet of Things. The service tracks device locations in real time with respect to one or more geographic regions. Geospatial Analytics can be used as a building block in applications that support
Businesses that engage in digital transformation can transform their activities, processes and models to fully leverage opportunities provided by advanced digital technologies. See how a telecommunications provider built a real-time big data analytics platform that harnesses the power of cognitive
Customer experience management can be compared to finding a needle in a haystack. Yet, it’s actually much more challenging—akin to tracking handfuls of needles in a mountain of needles. See how organizations can effectively measure, track and manage subscriber performance in real time.
Without question, our lives are very different from only a couple decades ago, thanks in part to some pretty amazing technology advances including smartphones and other devices, mobile apps, an ever-growing array of social channels and more. Take a look at how one telecommunications organization
One thing that a recent event in Beijing, China confirmed is there’s no shortage of interest in machine learning for developers in that region. Take a look at snapshots of event highlights featuring rich content on artificial intelligence, cognitive capabilities, machine learning and more presented
Big data and design thinking share some common core principles for creating highly connected, meaningful business and customer user experiences. See why organizations worldwide are realizing the magic of combining big data with design thinking to generate value for powerful business use cases.