When looking to improve customer satisfaction, most telecommunications providers immediately think of streamlining the call center, reducing outages and increasing technician success. Billing is typically an afterthought and not linked to customer satisfaction, but organizations that don't improve
With big data set to grow exponentially in the next decade, telecommunications service providers face several challenges. Here are the top five ways service providers can store, access and analyze their big data for the next 10 years and beyond.
Organizations in the telecommunications industry can increase revenue, reduce customer churn and focus campaigns by deriving key insight from behavioral analytics. Take a look at how one telecommunications company applied behavioral analytics to boost revenue and subscribers.
In the highly competitive telecommunications industry, providers need any edge they can get. With tremendous volumes of data in transit daily, they need a way to transform manual processes into efficient, automated systems for accessing, analyzing and deriving insight. See how Idea Cellular Ltd.
What can communications service providers do to prevent churn from dissatisfied customers? Take some tips from Cablevisión Argentina. The provider used advanced analysis to take the proactive action necessary that significantly reduced customer churn and helped boost positive customer experience.
Cablevision Argentina is using sophisticated IBM Analytics software to uncover the causes of customer dissatisfaction and proactively identify unhappy customers. As a result, the company can accurately target service improvements, boosting customer satisfaction and loyalty.
As telecommunications companies offer a wider range of services, the amount of data they must process is increasing exponentially. This podcast discusses how telcos can use Apache Hadoop to keep up with rapid data growth.
During 2015, analytics helped bring the communications industry into the Cognitive Era. New analytics solutions transformed a variety of areas from professional tennis to energy. Here’s a look back at some of the highlights of this outgoing year.
Data engineers have much to learn from water management professionals, who have mastered the art of keeping filtered water on tap—ready at a moment’s notice. As information volumes begin to deluge data repositories and outpace traditional approaches, data professionals must use every tool at their
Data storage is an important consideration. The old models of extracting and converting data simply don't work with data analytics. There is too much data in too many different formats. The solution is using an enterprise data hub to store all of your data in the same location and in the same
Silent customers are the bane of communications service providers (CSPs). They never call when there’s a problem, they never respond to customer satisfaction surveys and then they unexpectedly cancel their service. If silent customer churn impacts your CSP organization, take a look at a predictive
What if telecommunications companies could reduce the number of incoming calls while lowering churn and increasing revenue? If this sounds too good to be true, then take a look at a new proactive customer care solution that can help companies modernize their customer service and save millions.
Anyone involved in business can benefit from current data and analytics solutions—even Santa. In this “interview,” find out how the man in the red suit uses these solutions to gain insights into what kids want.