Telecommunication providers are challenged with keeping customers and reducing churn. This fact makes the delivery of a positive customer experience more essential than ever. Service providers must look for new ways to improve the customer experience while controlling costs.
Insurance fraud has a very real impact on the average person, considering the $950 price tag per family in the United States. But fighting fraud gets harder every year. What are your stumbling blocks? Get started on your counter fraud management journey with this infographic.
Insurers can stay ahead of competitors by leveraging technology to enhance customer-centricity, improve business processes and strengthen security. Insurers have the opportunity to make insurance-related content smarter with IBM Enterprise Content Management (ECM).
From retrospective to predictive to prescriptive analytics, healthcare organizations are embarking on analytics journeys to enhance medical outcomes and create cost efficiencies. Where are you on your healthcare analytics journey?
Even model students aren’t immune to the pressures of higher education. With many of them burning out and dropping out, analytics can compile data to help academic institutions identify students who may be most at risk of leaving school.
How can banks leverage ECM solutions to improve operational efficiency, increase customer satisfaction and reduce costs? Explore how ECM enables digital banking and improves processes such as loan origination and new account openings.