With increasing numbers of people turning to social media to reach out to insurance companies, Security First sought a way to better manage its interactions over Facebook, Twitter, LinkedIn and email policyholders in the wake of a catastrophic event.
This 2013 IBM Institute for Business Value study surveyed 900 businesses and IT executives from 70 countries, asking more than 50 questions. The questions were designed to reveal how to translate high-level concepts associated with delivering exceptional business value through analytics into actions that can truly deliver value.
Are you effectively converting your audience insights into added value for your consumers? 80% of CEOs believe they deliver a superior customer experience, but only 8% of their customers agree.
The ability to access, manage, connect and understand this data to create actionable insights is critical to improving care and outcomes. This case study looks at how a healthcare alliance of more than 2,700 hospitals and 90,000 additional healthcare facilities enhanced data sharing and analytics through big data technology.
IBM’s Institute for Business Value (IBV) and the University of Oxford released their information-rich and insightful report “Analytics: The real-world use of big data.” Based on a survey of over 1000 professionals from 100 countries across 25+ industries. Links to blog and podcast.