James struggled in his first semester of college.

When the next semester starts, James does not return.

Can the data tell us why he falls through the cracks?

How to Stop the Drop

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James failed two engineering classes taught by the same professor.

“James emailed me for extra
help but didn’t show for office hours. I thought he was OK.”

TEACHING ASSISTANT

James also failed the extensive language course for his second major, Chinese.

“I advised him to drop Chinese to focus on engineering.

I don’t know if he did.”

ENGINEERING ADVISER

ACADEMIC DATA

James relied on an extensive financial aid structure including a large state grant.

FINANCIAL AID OFFICER

James’s expenses were higher than he had budgeted for at the start of the term.

“James’s work study application is at the bottom of the list because our data on him is incomplete.”

WORK STUDY OFFICER

ADMINISTRATION AND FINANCIAL DATA

“I didn’t have the data to process his grant, so he was billed and couldn’t return until it was paid.”

James and his roommate had come to physical blows, and he asked for a new room.

“James reported roommate issues, but we didn’t know if new housing was available.”

STUDENT AFFAIRS DIRECTOR

James quit going to the dining hall, his car was leaving campus at odd hours and his library attendance declined.

“James couldn’t cover meal expenses, so he started a job off campus with late night hours.”

RESIDENT ADVISER

CAMPUS DATA

BUT WHAT IF ANALYZING THE DATA COMPELLED THEM TO INTERVENE?

TEACHING ASSISTANT
Insight into all of James’s data enables her to contact him as soon as his grades start slipping, track his progress in office hours and inform his academic adviser.

ENGINEERING ADVISER
With access to academic data outside the School of Engineering, James’s adviser sees that he had not dropped Chinese and finds a solution.

RESIDENT ADVISER

With access to all information about James, including meal, parking and library data, the resident adviser can check to see how James is doing.

WORK STUDY OFFICER

A full picture of James’s financial situation allows the work study program to realize his true need and take different action to get him a job.

FINANCIAL AID OFFICER

With more insight into James’s grants, the Financial Aid Office contacts the state agency for the proper paperwork.

STUDENT AFFAIRS DIRECTOR

Easy access to room availability allows Student Affairs to identify open housing and quickly place James in a new room.

A student usually drops out due to a combination of unique circumstances that aren’t all academic. Keep more students in their seats by using data and analytics to create a more complete picture—and intervene to help before it is too late.