Using IBM Smarter Commerce technology to help ensure timely response to policyholders.
“When customers contact us through their iPhones, Facebook, Twitter, LinkedIn or email, they receive the same timely attention as when they call the company or go to our web portal.” —Werner Kruck, chief
With increasing numbers of people turning to social media to reach out to insurance companies, Security First sought a way to better manage its interactions over Facebook, Twitter, LinkedIn and email policyholders in the wake of a catastrophic event. With IBM Big Data & Analytics, Security
Discover the customer behind the data
In this day and age it is getting easier and less expensive to collect all kinds of data. But what matters is not how much data you can amass but what you do with this data. How can you use the data of past, present and future to gain insight and drive