By banishing “bankers’ hours,” mobile technology has transformed the banking industry. Learn how one New Zealand bank is using digital tools, real-time data and a reimagined strategy to strengthen customer relationships.
Learn how the UNC Health Care System developed an advanced care insights solution to convert unstructured data into useful alerts and reports designed to help physicians and patient care managers enhance patient care while cutting readmission rates.
Big Data & Analytics Heroes
Farouk FerchichiChief Data Officer & Head of Business Intelligence at Toyota Financial Services
Farouk Ferchichi, chief data officer and head of business intelligence at Toyota Financial Service, and this week’s Big Data & Analytics Hero, shares insight into Toyota's journey to improve their customer experience by leveraging data and analytics.
With today’s sophisticated, connected customer, the traditional 360-degree view is not sufficient, so businesses are focusing on improving customer experience.
The key to enriching customer experience is an enhanced 360-degree view of the customer, which understands everything about your most
Toyota Financial Services partnered with IBM to gain a competitive edge within its customer service center. With IBM Watson Explorer, service center representatives can quickly and easily access a 360-degree view of the customer on a secure platform.
Enhance your 360-degree view of the customer
If you caught the IBM announcement on January 9 on the formation of the IBM Watson Group you may have seen mention of IBM Watson Explorer. If you are familiar with IBM InfoSphere Data Explorer (the product that IBM added to its portfolio with the acquisition of Vivisimo, Inc., in May 2012) this
Customers expect more: they expect smart, they expect simple, they expect fast and they expect value. This transcends all industries, and big data is helping enterprises rise to this challenge.
Much time has been spent in recent years talking about why big data is such a technological opportunity.