Developments in digital technology have created the deluge of information known as big data. Workers in all industries struggle to confront staggering amounts of information and return to creative and innovative work. But further technological developments in cloud-based services may be the
Today retail customers are more empowered, instrumented and interconnected socially. With a wealth of information readily available online, consumers are now better able to compare products, services and prices—even as they shop in physical stores. In order for retailers to capitalize on this, they
Conversational fluency is fundamental to consumer adoption of personal adviser applications of cognitive computing. IBM's cognitive-computing platform, Watson, drives harmonious conversations in multichannel customer environments. Conversational engagement is fundamental to Watson realizing its
The newest IBM Global Consumer Study reveals that in a single year internet commerce jumped nearly 100 percent, with 27 percent of retail purchases made online in 2013 versus 14 percent in 2012. Along with this remarkable channel-shifting, a historic convergence of technologies is changing how
The recent death of folk music legend Pete Seeger brought to mind his beautiful song "Where Have All the Flowers Gone?" which he co-wrote with Joe Hickerson. Based in part on traditional Russian folk songs, the song's inspirational power derives from the circular simplicity of its imagery. It
Travel in time from early artificial intelligence, to Watson, to Watson Foundations, as cognitive systems evolve from powerful concept to valuable reality built on a foundation that enables fresh insights from trusted data.