The energy sector has conventionally been focused on operational goals such as the need to ensure compliance, decrease asset downtime and manage the workforce. However, their customers are more empowered today—they demand more from their interactions with energy companies. Customer satisfaction can
As the energy and utilities industry undergoes a consumer-centric shift, how can organizations remain among the best in their class? In an industry in which customer satisfaction has become a pivotal competency, discover how you can meet the needs of your increasingly empowered customers.
The customer experience may not end with social media, but it can certainly begin there. Companies that use social media to connect have a direct line to customers, allowing them to keep in touch with their customers and enhance their marketing strategies while combating churn.
Our world is becoming more interconnected by the day, but amid billions of connected devices—with millions more added every month—we can sometimes take for granted the convenience the Internet of Things (IoT) brings to our lives. Here’s a look at how IoT connectivity is reshaping our world.
Electric and utility providers can use enterprise content management to create unexpected value for their customers, solidifying their relationship while gaining new degrees of insight. Find out how you can engage your customers by harnessing data on their behalf.
Listen as Jim Harris, live from IBM Insight 2015, discusses how utilities and homeowners alike can disrupt the energy industry, conserving energy in the home and using asset analytics to deliver affordable energy to all.
The advent of weather analytics has come none too soon. From inventory planning to public safety, organizations around the world are looking to weather data to help inform their decisions. But can they stay afloat in a sea of big data?
Energy companies are still learning how to use smart grid data to predict trends and inform their decision-making. With all this information at their fingertips, utilities must understand which data matters the most and how to transform it into knowledge.
Weather is both asset and liability to energy providers. Even in a world of renewable energy, adverse weather events can create power outages on a citywide scale. Using weather data analysis, energy providers can forecast outages with high levels of reliability, then prevent or mitigate them ahead
Customer relationship management data will offer a way for utilities to redefine their relationships with customers. Traditionally, the utilities sector has been somewhat shielded from economic struggles, but in 2015, customers have options like solar panels that are getting cheaper by the year and
User-generated data can be rich with insights on consumer perception, priorities and response. This is often an untapped or underutilized source for organizations in any industry, despite having big implications for customer experience management. For utility companies in particular, user-generated
Many utilities have been exploring analytics strategies for years, but quite a few still approach analytics just as they did 15 years ago. It is high time that utilities approach coordinated enterprise-wide analytics as a “must-implement.”
InterGen wanted to analyze large amounts of data in lots of different ways. They went from data analytics via spreadsheet to IBM Cognos TM1 for all of their budgeting and forecasting. Now, Intergen is able to make decisions faster with more effectiveness using IBM Analytics solutions.
Changing weather patterns, new types of renewable energy and evolving consumer expectations have challenged the way that utilities do business, and many have responded by offering more options. The American public's embracing of new types of renewable energy has put utilities on the defensive. Some
Marcus Stenstrand, Grid Manager at Fingrid, the national electricity transmission company in Finland, is responsible for keeping the lights on. Learn more about the importance of having IBM Maximo Asset Management at the core of an integrated enterprise asset management solution and how Fingrid is