Many industries are tuning in to the importance of customer support as a strategic differentiator. Every interaction with a client is an opportunity, and support interactions provide one of the richest ways to connect. Bob McDonald, vice president of support transformation and training, and Tracy
IBM has identified a number of common problems that many businesses find themselves facing in their various stages of Apache Hadoop and Apache Spark adoption. As a result, IBM has developed a set of support services to help customers accelerate time-to-value outcomes and reduce risk when building
Netezza is a customer-centric organization, and it’s been that way since the very start. The company transformed from an idea on piece of paper in 2000 to a fast-growing company on the conviction that if our customers are successful, our business will succeed, too.
That's why it is so gratifying