Many industries are tuning in to the importance of customer support as a strategic differentiator. Every interaction with a client is an opportunity, and support interactions provide one of the richest ways to connect. Bob McDonald, vice president of support transformation and training, and Tracy
As the expression goes, "There’s no AI without IA." In other words, enthusiasm for AI has led many to jump in head first. But without a strong technology foundation, companies could be setting themselves up for obstacles.
The search function is a very powerful tool, assuming you have concrete keywords or concepts to find in your data. And that does not even take into account the size of the information you might be searching.
Would you like a car that responds to voice commands? What about regularly changing seats at the Super Bowl to experience different views of the game? In this episode of Making Data Simple, learn about the Internet of Things (IoT) and the steps to invention from Lisa Seacat DeLuca, IBM
Join us 27 February at 1 PM ET for "Machine Learning Everywhere: Build Your Ladder to AI." Visit the event landing page to learn more about the event and register for a calendar reminder: ibm.com/mleverywhere
The greatest grandmasters in chess think five moves ahead. In IT, even thinking five moves ahead isn’t enough. A lot of things can happen, planned and unplanned, within the first five moves of an IT strategy deployment that cause a significant amount of disruption both concurrently and long
Today, unstructured information represents more than 90% of the information within organizations. This IDC case study estimates that the digital universe will grow 40 percent per year over the next decade and, by 2020 it will reach an astounding 44ZB or 44 trillion gigabytes.
Big Data and Analytics Hub spoke with IBM Distinguished Engineer John Thomas (@johnjaithomas) about some of the importance of tuning information architecture to make algorithms meet enterprise needs, as well as how machine learning can most effectively be applied in hybrid scenarios in 2018.
In this episode of the Making Data Simple Podcast, Seth Dobrin, vice president and chief data officer for IBM Analytics, and Al Martin continue their conversation about data in 2018. Find out the six steps to make your enterprise data driven, how machine learning and AI will impact your business
What's next in the world of data and analytics in 2018? In part one of Al Martin's discussion with Seth Dobrin, Vice President and Chief Data Officer for IBM Analytics, explore the strategies and people your company needs to disrupt and succeed in the year ahead. Do you or your team members need
Big Data and Analytics Hub spoke with IBM Distinguished Engineer John Thomas (@johnjaithomas) about some of the importance of focusing on information architecture to make algorithms meet enterprise needs, as well as how machine learning can most effectively be applied in hybrid scenarios in 2018.
Two paradoxes of information technology are: data has no value if you can’t access it, and it’s a liability if the wrong people access it. Company leaders don’t think they need data governance until these paradoxes hit them hard.
According to IBM CEO Ginni Rometty, data is the world’s new natural