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Convergys improves capacity planning and sales forecasting services

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Overview

Convergys, a world-class customer management firm operating in more than 150 services centers in 31 countries implemented an advanced analytics and reporting solution that automates capacity planning and sales forecasting processes, while delivering improved customer management services to its clients.

Cecil Jones, Lead Architect, Convergys, explains "IT built a base system, but the capacity planners now can just add new clients, change what they call forecast methodologies, change different things within TM1 and you don’t need IT for that. So it does reduce that ongoing cost as well."

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