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Data science expert interview: Bob Hayes

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Overview

Bob Hayes is the Chief Research Officer at Appuri and president of Business Over Broadway. He conducts research in the area of big data, data science, customer feedback (for example, identifying best practices in customer experience programs, reporting methods and loyalty measurement) and provides consultation services to companies to help them improve how they use their customer data through proper integration and analysis. The interviewer was James Kobielus, IBM’s data science evangelist.

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