DBS Bank and IBM: Shaping the future of banking

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IBM and DBS Bank are partnering to engage IBM's Watson cognitive computing innovation to deliver a next- generation client experience. The collaboration with IBM is DBS' latest initiative to harness Big Data to deliver a better customer experience -- providing more precise, customized and quality actionable insights that meet clients needs.

David Gledhill, Managing Director & Head of Group Technology & Operations and Olivier Crespin, COO, Consumer Bank & Wealth Management at DBS Bank explain how Watson will enable DBS to transform customer experience and shape the future of banking.