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How Virgin Money was able to improve customer satisfaction

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Overview

If you're like Graham Smith, IT Leader at Virgin Money, you'll be struggling with how to process thousands of inbound documents—up to 2000 emails a day.  Learn how Virgin Money used Datacap to process these documents automatically and efficiently. With the information captured at the customer facing locations, this solution created efficiencies, cut costs and improved customer experience across all areas of correspondence between Virgin Money and its four million customers.

Learn more about how IBM Enterprise Content Management (ECM) can help you transform the way you work by putting business content in motion, so you can capture, protect, activate, analyze and engage with content for greater insight and action. With automatic classification and extraction of data, you can accelerate client related business processes and reduce overall operations cost.