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IBM Big Data in a Minute: Achieving a 360 degree view of the customer

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Overview

Toyota Financial Services partnered with IBM to gain a competitive edge within its customer service center. With IBM Watson Explorer, service center representatives can quickly and easily access a 360-degree view of the customer on a secure platform.
 

Transcript

0:06
the biggest focus that we have a TFS immediately
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to leverage data analytics for the business is around customer
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experience making because my experience the most
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positive one so they gonna try damn as well as retain them
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in the family with us for as long as possible and that's when we started
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looking at that things like
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what's an exporter having a 360 view over information when its personalized
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for them
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as securities I'm it remains a amount of time
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and it also facilitates at this transparent way of showing on the
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information
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available in one unique place we feel like what's next for his a channel for
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us to be able to deliver the information
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and a much faster comprehensive way
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to our users I feel like the possibilities are limitless