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MetLife transforms financial processes for increased customer satisfaction

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Overview

MetLife, a leading provider of insurance, annuities and employee benefit programs, improved their operational accuracy and increased customer satisfaction by implementing IBM Cognos.

Mark Reed, IT Project Manager, MetLife, explains "The customers now get accurate and timely statements, which they didn't before. And they are able to interrogate their statements and their payments online. So, they can understand exactly what they are going to get extremely quickly."

Learn more about Financial Performance Management solutions which can help you drive financial process efficiency, deliver stronger business foresight and steer business performance.

Transcript

0:09
a resident compensation platform that was taking too long to actually provide
0:18
the answers and the the payment so we needed to our IFA this was taking
0:24
fortified days to do something we should be taking hours so we had to do
0:28
something about that and IBM Cognos policy solution we paid we now get the
0:34
processing down 24 hours and we saved twenty to thirty hours overtime a week
0:40
and we also able to email out my face that billing statements through the
0:47
internet so we save on postage is well the customers now again some time these
0:53
statements which they didn't fall and I will to interrogate their statements and
0:59
their payments online so that they understand exactly what they're going to
1:03
get extremely quickly