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Yarra Valley Water is using analytics to improve customer outcomes

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Overview

Jon Pennefather from Yarra Valley Water discusses how analytics is helping improve customer outcomes.

Learn more about Enterprise Asset Management solutions 

Transcript

0:00 well 0:05 weld your belly what is one other three 0:09 watery collars and help with trial I'm we supply I 0:12 water and sewerage services to about one place 8 p.m. 0:15 past some other challenges we faced I how to ask that previously with top 0:20 we had lots of disparate systems to didn't talk to each other well 0:24 people were this bike and crashed Bob between point point we had lots of 0:28 sexist advice is reporting and we just have married without solutions 0:32 top product functionality plus when we went looking for a new asset management 0:37 system 0:37 on the next 100 evaluated lots of different approx not possible we were 0:43 looking for a place to braid asset management system 0:45 a surgical Oxnard projects in exile I'm we had 0:50 what different systems at and it was a very big if people to just get access to 0:55 type 0:56 and now thanks I get really what we've got one source a tight affair dress it's 0:59 next nice helping us with manage has its and sexy 1:03 feel much better than we had previously 1:06 he's had to say to to manage incidents on 1:09 that spice broadcasters his point of view as well as things like an insurance 1:12 prices on we all see inappropriate 1:15 has management against a assets has it 1:19 cost tacit max was also helping us with 1:22 exit you'll planning and execution ask 1:25 programs take every week traditionally dang 1:29 a halfback Ricky kinds things bright X on 1:32 we've always tried to be much more prepared 1:36 of what we thanks to have diaries this weekend or next 1:40 on identified more insight into how old 1:44 back so help us with with a JD from into protective 1:47 analytics of of providing us with the source died 1:50 that we trust I N and having once observed 1:54 week used to fund Islands out 1:57 exultation was really that funny future I foundation for future growth 2:01 are what we're exciting that is how much functionality there is within next night 2:06 we can use 2:07 I'm to my cup organization of victimization and just do things that 2:12 the of 2:18 of