White Papers & Reports

Big Data and Analytics for a Holistic Customer Journey

The potential to leverage big data is unlimited. Each industry has its own unique challenges that can benefit from using big data for new insights and improved decision-making. This White Paper offers an in-depth discussion on how you can use big data analytics to enhance experience while boosting the bottom line. It includes informative case studies on how other companies have used big data analytics to delight their customers. And it helps you understand which IBM bigdata solutions might support your own company’s initiatives in digital marketing, multichannel engagement, and customer experience optimization.