As social media tools become more prevalent, those participating in the online conversation become increasingly influential, especially as their opinions travel faster and to a wider group of consumers. The IBM Social Sentiment Index uses analytics and natural language processing technologies to
The sheer thought of the data we create and consume today is mind boggling. IBM research shows we create 2.5 quintillion bytes of data every day, and begs for a response to the question–what are we doing with all this data? A recent global survey by Jaspersoft answered this, revealing that the
Customer engagement is a bit of a game, because, deep down, it’s a form of haggling and bargaining. Let’s be blunt: everybody has an ulterior purpose and is manipulating the other party in that direction. The customer is trying to get the best deal from you, and you’re trying to hold onto them and
Derechos, Droughts, Hottest July on Record, Shattered High Temp Records, Greenland Ice Sheet Melts.
Just what is going on with the weather these days? Is this weather really abnormal or does it just seem to be that way? Is this part of a trend? Does global climate change mean we’ll have more of
With its 300 nationwide department stores, Dillard's created a huge volume of logistical and customer data. Needing a business intelligence solution to organize and process this massive data and enable better business decisions, Dillard's turned to IBM's Smart 7600 System. This analytics
Krishnan Parasuraman, CTO big data for digital media, answers questions about big data solutions for the Digital Media industry and discusses the sophisticated distributed processes that take place at light speed to deliver targeted digital advertisements.
According to fans on Twitter, Wimbledon women's champion, Serena Williams, and men's finalist, Andy Murray, have been crowned the most popular social players from the 2012 Wimbledon Championships, as IBM’s Social Sentiment Index unearthed a range of unexpected insights from more than 1,270,000
In the 1980’s, John Naisbitt wrote, “We have for the first time an economy based on a key resource [information] that is not only renewable, but self-generating. Running out of it is not a problem, but drowning in it is.[i][i]” Little did Naisbitt know how much information we’d be creating 30
Imagine if Netflix never updated your movie preferences, or even worse, never asked what you liked in the first place. Imagine if your spam folder never adapted to the changing inbound spam. Or finally, imagine that your Internet radio station presented a fixed playlist that didn’t bother to ask
The US spends far more than any other nation on healthcare. In 2009, health care costs reached $2.5 trillion dollars - - more than $8000/person and 17% of GDP, up from 13.4% in 2000. Yet, as is widely cited in healthcare circles, the US fails to achieve acceptable results from all this spending,
If you're not careful, your Big Data investment can degenerate from a strategic asset into an unmanageable burden.
I'm not speaking about the potential complexity and cost of the underlying Big Data platform, though those are important concerns. What I'm referring to is the unfortunate tendency
Is there a better option?
Not a comment you ever want a customer to utter to themselves, especially in competitive industries such as telecommunications, banking, retail or insurance.
In telecommunications, and for Communication Service Providers (CSPs) specifically, a fundamental tenet is that it