The IBM Institute for Business Value Global Consumer Study indicated that consumers are “asking for tomorrow today.” With the proliferation of social networks, mobile devices and data, it’s easy to understand why customer demands and expectations continue to expand while their patience shortens: “
The newest IBM Global Consumer Study reveals that in a single year internet commerce jumped nearly 100 percent, with 27 percent of retail purchases made online in 2013 versus 14 percent in 2012. Along with this remarkable channel-shifting, a historic convergence of technologies is changing how
In order to deliver deeper insight, organizations must be able to leverage and integrate the growing amounts and different types of data together to reveal different perspectives and so, get closer to the “truth." Transactional, freeform, sentiment, clickstream data and more help create a richer
How can a painful experience at the Department of Motor Vehicles point the way to a more efficient, effective government? A key lies in the ability to anticipate rather than just respond. This blog illustrates how three government organizations from around the world are using IBM’s Big Data &
With all the data generated today it's critical for businesses today to have "information at the right time, at the right cost," says Anand Mahurhar, CEO of Findability Sciences. Uncovering the human insight means getting to know your data and the nuggets buried within. Listen to Anand expound on
According to our research customers come second only to the C-suite in terms of the strategic influence they wield. When asked, “Who has the most influence on your strategic vision and business strategy?” 55 percent of interviewed CEOs cited customers. In our upcoming #CXO Twitter chat we discuss
When people say about some found object, "don't touch it, you don't know where it's been," they might as well being speaking of data. You can't use any data with confidence until you ascertain where it came from, who handled it and what they did with it.
IBM announced a number of new cloud offerings with the IBM Cloud Marketplace at the center. It is designed to be an easy access, technical marketplace for all users (business through IT and development) to access solutions and technologies on demand, with a growing number in the big data and
IBM’s recent addition of big data and analytic services into Bluemix will empower today’s application developer with an unmatched pool of resources. It will drastically reduce the time and cost for developers to get an analytical application off the ground and open new doors for immediate trial.
Businesses today must sell confidence:confidence in their company, confidence in their product and, more importantly, confidence that they are protecting customer data. Thomas Bauman, an IT performance architect for Swiss Mobiliar, declares that "secure data is as important as customers who feel
Today, the Wall Street Journal reports that more than 30 billion devices will be wirelessly connected to the Internet of Things by 2020. Machine data generated in the IoT comes from thousands of sources with applicability much broader than retail. Some narrowly define machine data as logs or sensor
Customers demand control of when, where and how they interact with brands—not just on websites, but across all channels. Understanding and managing customer preferences requires listening, really listening, to customer opt-ins and opt-outs, monitoring their behavior and knowing the type of
With millions of transactions a day from new identities that may or may not need to be linked, retailers have a task on their hand to sift through the data to capture a comprehensive 360 degree view of each customer. IBM Big Data solutions can lessen the data load. Watch David Speights, the chief
Machine data is all around us: logs, sensors, GPS devices and meters to name a few. The enormous growth of machine data has become a major driver of big data solutions and a challenge for many organizations. The complex and diverse nature of machine data leaves many organizations unable to leverage