I asked this question of Mark Ramsey, chief data officer at Samsung Mobile. I know what comes to mind when I think of data is data strategy, data quality, data integration, governance and data infrastructure. Being from the technology industry, and IBM in specific, data and analytics are two
The reality is all organizations have streaming data sources they can mine for insight. Do you have a website Are you interested in becoming more social? Do you have mobile business plan? If yes, then you have a need for real-time analytics.
People are at the center of providing and receiving customer experiences. It is commonly accepted that engaged employees are a prerequisite for high-value, engaged customers. So, it stands to reason that human resources (HR) departments have great potential to influence customer experience (CX).
The giant NAB Show takes place in Las Vegas April 5-10. IBM will be very active at the show, along with Aspera, a recent IBM acquisition. Graeme Noseworthy, messaging director for media & entertainment at IBM, gave us a brief overview of sessions, demos and activities that will take place.
It would be nice to have a crisp algorithm to pick and choose among potential big-data applications. But there isn't one.
What enterprises have instead are plenty of handy heuristics ("rules of thumb") to help prioritize among potential applications, based on factors such as business impact,
Organizations that fail to fully embrace customer-centricity and shift their business strategies open themselves to being kicked to the curb. How then do companies change gears to thrive in a customer driven world? We discuss this in out next #CXO twitter chat.
A standing room only crowd of invited guests converged at the New York Palace hotel on Thursday to listen to experts from government, insurance, healthcare and banking talk about one thing: countering fraud.
IBM’s Technical Consultancy Group led this academic colloquium last week on big data and analytics to collaborate with UK academics on research, teaching and technology. This was a high impact gathering of top-tier academic and industrial expertise discussing social, media and human-computer
For many, Hadoop is synonymous with big data and its Vs, often closely linked to analytics. Businesses are then trying to understand what solution is best for them. Is it Hadoop,analytics, both? In our next #BigDataMgmt Twitter chat, March 26th 12 ET we will discuss how Hadoop and analytics play
IBM’s Technical Consultancy Group led this academic colloquium last week on big data and analytics to collaborate with UK academics on research, teaching and technology. The colloguium was a high impact gathering of top-tier academic and industrial expertise identifies big data architecture and
Bob Griffin, VP of IBM Industry Solutions discusses the deep impact fraudulent activities have on organizations and consumer confidence. He introduces a new counter fraud solution from IBM designed to help prevent and intercept attempted fraud, and employs advanced intelligence allowing
People are on both sides of the customer experience equation: customers and employees. Though shifts in one side of the equation do not always equate to a shift in the other side, invariably the effect is tangible. With the employee as the biggest factor in the customer equation, how does the human
Criminal activity is rampant, and the brash sophistication of recent attacks—as well as the magnitude of damage— is making fraud a top priority. Consumers are concerned about their privacy and security., government agencies are working out how to address the volume of improper payments and claims