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Annette Franz
Client Services Executive, CX Journey

Annette Franz is a Client Services executive focused on improving both customer and employee experiences. Through her blog, CX Journey, Annette shares her passion for helping companies understand the importance of the employee experience and its role in delivering an exceptional customer experience, as well as how to transform their cultures to ensure the customer is at the center of every conversation.

Actions Speak Louder Than Words

April 2, 2013 | by Annette Franz, Client Services Executive, CX Journey
While basketball fans are deep into their Sweet 16/March Madness brackets at the moment, I was asked last week to provide my picks/brackets for IBM Big Data’s Smart Sixteen Big Data Challenge. I’m not a basketball fan and have never paid much attention to March Madness, but this intrigued me. I...