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Jeff Bertolucci
Telecom Writer

Jeff Bertolucci is a Los Angeles-based journalist specializing in technology, digital media, and education. His work has appeared in Kiplinger's Personal Finance, InformationWeek, PCWorld, Macworld, The Saturday Evening Post, The Los Angeles Times, and many other publications. 

I am an independent writer reporting on industry topics and trends, the views expressed in my content are my own and are not endorsed by IBM.

Service provider data: 5 ways to store, access and analyze useful information

Service provider data: 5 ways to store, access and analyze useful information

February 26, 2016 | by Jeff Bertolucci, Telecom Writer
With big data set to grow exponentially in the next decade, telecommunications service providers face several challenges. Here are the top five ways service providers can store, access and analyze their big data for the next 10 years and beyond.
How to improve customer experience: Tips for telecommunications providers

How to improve customer experience: Tips for telecommunications providers

August 20, 2015 | by Jeff Bertolucci, Telecom Writer
People love their smartphones, but they're not especially thrilled with their wireless providers. That's the key takeaway from the 2015 American Customer Satisfaction Index (ACSI) survey of telecommunications customers. The wireless industry was among the least favored groups in the study, with...
Increasing mobile bandwidth: How Wi-Fi can help

Increasing mobile bandwidth: How Wi-Fi can help

June 30, 2015 | by Jeff Bertolucci, Telecom Writer
Mobile data consumption is skyrocketing across the globe. According to the June 2015 Ericsson Mobility Report, smartphone subscriptions will more than double by 2020, and 80 percent of all mobile data traffic will come from phones. Streaming services will spur video traffic to grow 55 percent...
VoLTE features: What they are, why they matter

VoLTE features: What they are, why they matter

May 26, 2015 | by Jeff Bertolucci, Telecom Writer
VoLTE features are the next big thing in cellular networks. Here's why service providers and consumers can benefit.