De-risk Hadoop and Spark operations with IBM LifeCycle Support for IOP

Portfolio Marketing Manager, IBM

We are very pleased to announce the availability of IBM’s new LifeCycle Support for IOP. IBM LifeCycle Support for IBM Open Platform (IOP) provides end-to-end Apache Hadoop and Apache Spark delivery for short- and long-term and solution-specific requirements. Dedicated support engineers deliver deep expertise and can build and deploy customer environments quickly and accurately, enabling organizations to focus on their business needs, and not technology.

Mitigating risk and accelerating analytics operations

Today’s IT and analytics business demands are increasingly complex, and they require technical know-how to manage installations, configurations, development and deployment. Resources are more scarce and costly than ever; however, they are not always easy to retain. Mitigating risk by bringing the right technical resources onboard is critical, and not having enough technical expertise on hand can translate to negligible business growth.

IBM LifeCycle Support for IOP was designed with a shortage of IT and analytics talent in mind. And plenty of customer feedback was also factored into the design. Richard Wylie, director of North America open source in the Client Success Group, IBM analytics, at IBM, described what he’s learned from customers:

“Despite the big data hype, 92 percent of organizations are still stuck in neutral, either planning to get started, or avoiding Hadoop and Spark projects altogether because of the complexity and shortage of skills. Increasingly, our customers are asking for IBM to provide additional mentoring to their teams to accelerate the building of their Hadoop and Spark environments and de-risk their projects. Dedicated support engineers delivering knowledge transfer alongside our customers versus doing the build will ensure our customers learn from IBM's experience while developing the critical skills to ensure future success on their platforms.” service options

The resulting services are use-case specific, flexible, accessible and cost-effective Hadoop and Spark services. In short, IBM is offering Hadoop and Spark support in any way that a customer wants it: 

  • Initial install and planning – This kick-start option for on-premises organizations supports getting started with implementation. It includes deployment and accurate installation and initial configuration of a system supported by IBM subject-matter experts (SMEs). This option is for new installations and configurations only, with a defined scope and fixed fee. Engagements are customized, and can be onsite or remote. 
  • Developer Assist – This use case–oriented support option includes related education and coaching on development, deployment and how to surface insights. Customers can engage with IBM SMEs to get use-case technical advice and collaborate on implementation. Engagements are based on block-of-hour purchases including pre-priced or customized packages.
  • Designated support engineer – An option for access to single point-of-contact IBM SMEs for advice, configuration planning and reviews, mentoring, Q&A, resolution support and support issue follow-up. IBM SMEs focus on long-term project success, evolving the application and post-deployment stability. Engagements are three, six and 12 months.

Optimizing accessibity and relevancy

In June, IBM released IBM BigInsights 4.2, which puts the full range of analytics for Hadoop, Spark and SQL into the hands of advanced analytics and data science teams on a single platform. IBM LifeCycle Support for IOP helps customers accelerate and optimize how they tap into the power of these analytics. The services are not just for advanced analytics; they also help organizations wherever they are on the data management and analytics continuum, whether they are just adopting Hadoop or maturing their capabilities to maximize the productivity of Hadoop and Spark together. The services also help new customers, from the point of a product purchase to post-production support.

Going beyond break-fix support scenarios

The new services focus on proactive coaching and guidance, and take customers beyond the typical break-fix support scenario to a scenario in which best practices, change management, prioritization and optimization have ongoing consideration and management. The IBM services’ SMEs have a working side-by-side mindset, and they work in the trenches with customers—which enables them to focus more on their business opportunities.

For IBM, the primary motivation for making these new services available is to help organizations get the most from their investment and relationship with IBM. Start today by learning more about IBM LifeCycle Support for IOP, or contact your IBM representative or IBM Business Partner.