Much of the disconnect between employees and customers stems from the inability to access and quickly weave customer data into accurate customer insight. How can organizations keep pace with customers while equipping and empowering employees? And what can businesses do to reduce the time employees
Last Wednesday, February 26, the Big Data & Analytics Hub, which is where you're reading this post right now, and Business Analytics software at IBM ran a Twitter chat entitled, “Innovations in Analytics" with special guest, Seth Grimes (@sethgrimes). Seth is a leading industry analyst covering
Without a doubt, data integration is essential to the success of big data projects. However, some folks in the big data vendor community, including data warehouse, Hadoop and data integration vendors, are telling a very confusing story about the fitness of Hadoop as a data integration platform.
On January 9, 2014 IBM announced that it was forming a new organization (the Watson Group) and investing a billion dollars ($1B!) in future Watson development. The company also announced three new Watson cloud services—The Watson Discovery Advisor, Watson Analytics and IBM Watson Explorer—as well
When IBM announced innovations in information integration and governance for big data last fall, we IBMers believed we were on to something. Experience with clients worldwide suggested that automated integration, enabling self-service integration for big data repositories, would be a big deal. A
When an organization sets out to become more customer-centric, lots of changes have to happen. Employees—from senior executives to the frontline—must change and adopt new behaviors and mindsets. Processes and technologies must change to reflect the company’s customer-centric desires. Large-scale
Marketing comes down to demand generation, and that requires at least a rough idea of what makes people tick. In other words, it demands at least a passing familiarity with human psychology (though most of the pop psychology that pervades marketing is laughably shallow and, more often than not,
It happened again today. In a release just recently, Bell Canada revealed that the usernames and passwords of at least 22,400 small business customers had been compromised through a third-party supplier.
Based on the number of business accounts exposed, Bell could probably be considered a small
"Don't we already have a data warehouse solution?"
"Is big data even relevant to our organization?"
"Why do we need it?"
"Isn't big data costly and hard to implement?"
There is an obvious disconnect between the C-Suite and big data initiatives. Given today’s competitive market it’s hard to
Children are such a glorious creation; being a parent of three (eight, seven and five) I’m allowed to pass judgments like these. They can bring so much joy and so much frustration at the same time. And they are absolutely amazing to observe. Take chores for example: asking them to clean their room
IBM has unveiled the new IBM Watson Group via a live broadcast event from New York City. IBM Watson Group will accelerate the development and adoption of a new class of software with cognitive intelligence.
Whether you call it stream computing, data in motion or real-time data, there’s no doubt that one of the most important aspects of big data is being able to capture, process and analyze data as it is happening. This is the velocity component of anybody’s definition of big data.
Unlike data that’s
At the start of this year, I had discussed in my blog post “Is Customer the King? In Retail, Analytics Say ‘Yes’,” about how the retail industry can leverage big data insights to optimize and personalize customer interactions, improve customer lifetime value, improve customer retention and