Cablevision Argentina is using sophisticated IBM Analytics software to uncover the causes of customer dissatisfaction and proactively identify unhappy customers. As a result, the company can accurately target service improvements, boosting customer satisfaction and loyalty.
If you work for a communication service provider and you have a customer service call center, then you know that the cost of every call quickly adds up. Turn customer churn from a current problem to a distant memory with advanced analytics from IBM.
For decades, IBM has been assisting organizations that are responsible for protecting nations, cities and economies from the changing threat landscape, both natural and human-created. Watch this video to learn more about IBM i2 Safer Planet Portfolio.
Tune in to this interactive Google hangout, "Countdown to cyberwar," where noted authors and industry experts examine and discuss what governments, companies and individuals can do to deter, detect, protect and defend against this new and dangerous threat.
Do you know what your telecommunications customers need, or are you taking a gamble and hoping that you are offering them the right products and services at the right times? Play this video game, and see if you can anticipate what is on the minds of these customers.
Telecommunications companies are losing five percent of their revenue each year to fraud. Fraudsters are after free smartphones, long distance, premium services and confidential customer information resulting in $35 to $40 billion in losses from fraud worldwide.
Detecting and preventing fraud is
The mobile market is continually growing with “mobile-based payments in the United States expected to reach $142 billion in volume in 2019.” With mobile comes mobile data and the grave need for security. Vijay Dheap, global product manager for IBM MobileFirst, declares that “mobile security
TVT Chari, chief financial officer of Celcom Axiata, tells us that “if you analyze the market differently and offer the customer what they need based on their behavior” you can utilize this business intelligence to get closer to the customer. However, with the market constantly changing, and
Clients are achieving competitive advantage through leveraging big data and analytics to drive growth and profitability across their organization. Neil Isford, NA VP of Smarter Solutions, highlights focus areas and key critical success factors for organizations to address when adopting a big data
Seeing is believing. In this short demonstration, you will see the innovations announced in the prior session in action. You will see integration and governance applied to one of the most popular big data use cases: an extended 360 degree view of the customer.
The era of big data is the era of messy data. This is the big data paradox: larger volumes and variety of new sources are inherently complex, and that complexity can actually lower confidence. Organizations have created an entire role to raise confidence in big data: the chief data officer.