In today’s world of the connected customer, most business-to-business organizations have advanced contact centers. The goal is to ensure that they are ready to handle any inquiry, concern or opportunity to acquire, grow and retain customers. They also understand that with every client-facing
This is the second in a series presenting the findings from the IBM Institute for Business Value and University of Oxford’s Big Data study and excerpts from the white paper, “Analytics: the real world use of big data in financial services.”
When asked to rank their top three objectives for big data
If you’ve ever spent more than 15 minutes with me you know I’m a huge recreational fisherman and compete in many tournaments each year. I routinely perform maintenance on my equipment: boats, rods, reels, knots, lures, hooks, electronics, etc. But despite my efforts, poor maintenance cost me $5,
Since big data is still relatively new technology, many of you are conducting research and seeking quality educational resources. That's apparent in this list of the 10 most popular analyst reports, ebooks and white papers. We are proud to offer such an extensive library - more than 40 items - from
This past weekend, as the United States of America celebrated its 237th birthday, I bonded with some of my closest companions – family, friends, music, assorted drinks, and junk food for most of the weekend. Though, one unwelcome friend was the massive heat wave that blanketed most of the US.
Co-authored by Kim Minor, Worldwide Industry Marketing Manager for Insurance at IBM.
Claims fraud is an important topic, so we’ve written about it several times before. In this blog, I want to discuss how IBM big data capabilities can augment an existing fraud system at any insurer. By wrapping
The top 10 blogs from the first half of 2013 show you are interested in learning how to get started with big data – especially if you’re in the banking industry – and looking at just what it is that gives a data scientist that elusive star power. It’s also clear that good blog posts have long legs
We’re continuing our look at the most popular content on IBM Big Data Hub for the first half of 2013. Here are the most-watched videos.
Big Data, Big Opportunities for Communications Service Providers
Big Data, Big Opportunities: Energy & Utilities
T-Mobile: Network Engineering Success
With one half of 2013 behind us, let’s take a look at what has been on the top of your mind over those six months. All week long, we will be reviewing the most read, most watched and most listened to content on IBM Big Data Hub. Today, we’ll look at the top 10 most popular podcasts.
Top 5 Big
Junk science is what we see everywhere. The media scoops up the fruits of this dubious endeavor: excited researchers rush to announce "breakthroughs," "discoveries," and other "findings." Never mind that the findings may never be replicated and thereby confirmed by independent investigators running
Big data presents important opportunities for enhancing the efficiency, safety, productivity and cost-effectiveness of oil and gas operations. Yet it comes with an array of operational technology challenges that often impede the use of big data for operational gains. For example, companies need
Managing reference data in a healthcare system or a payer organization is not easy. While trying to wrap my head around this vexing requirement, I pondered how many coding systems I’ve learned in my health information management career.
Despite still being 39 (I celebrate the anniversary of my
"To boldly go where no man has gone before."
With that straightforward phrase, Captain Kirk inspired not just the crew of the Starship Enterprise, but all of us to follow him on an incredible journey. He exuded confidence that came from not being afraid to explore. In that spirit, I offer 4 new
With multiple channels and numerous ways to interact with companies, today’s customer journey is a complex weave of paths. Often, customers start and end their journey before the business is even aware of it. With today’s competitive market place, the companies that best understand their customer–
This first posting of a seven-part blog series is my attempt to present, in small, easily consumable bites, findings from IBM Institute for Business Value and University of Oxford’s study and excerpts from a white paper, “Analytics: the real world use of big data in financial services.”