Telecommunication providers are challenged with keeping customers and reducing churn. This fact makes the delivery of a positive customer experience more essential than ever. Service providers must look for new ways to improve the customer experience while controlling costs.
From retrospective to predictive to prescriptive analytics, healthcare organizations are embarking on analytics journeys to enhance medical outcomes and create cost efficiencies. Where are you on your healthcare analytics journey?
Join more than a thousand finance professionals at a complimentary virtual conference. This forum will let you take advantage of peer networking and give you an advanced look at the latest performance management analytics and solutions.
Your mission, should you choose to accept it, is to network, learn and do at the IBM i2 Summit for a Safer Planet. Learn why you can’t afford to miss this opportunity to explore the future of intelligence and the art of the possible.
This infographic shows the financial, environmental and human costs of disasters and emergencies. Advanced technology can help meet escalating citizen expectations across all four phases of the emergency management cycle.
Using Twitter data and IBM analytics, telecommunications companies can fine-tune their churn models, better understand the products and services that their customers truly value and present existing customers with compelling offers—potentially recovering millions in lost revenue.
Each week over 1 million people move into a city. Never before have the requirements for protecting citizens, property and infrastructure from harm been more pressing. Sophisticated, applied technology can yield insights that shorten the cycle from incident to resolution.
Customer-centric organizations are reaping the rewards of the focused attention they are giving their customers. Discover eight rewards for giving customers a superior customer experience in this insurance example.
Filing a claim is the single most important part in the relationship between insurers and the insured. It lays the foundation for customer satisfaction, profitability and positive word-of-mouth for attracting new customers. A “one size fits all” approach to decision-making won't be successful -
Are you stuck in a loop maintaining applications that aren’t so useful anymore? Retiring legacy applications frees up valuable time, budget and resources for higher value initiatives—giving you an advantage over the competition.
With today’s sophisticated, connected customer, the traditional 360-degree view is not sufficient, so businesses are focusing on improving customer experience.
The key to enriching customer experience is an enhanced 360-degree view of the customer, which understands everything about your most
What if you could alert drivers to road hazards or help them locate the nearest gas station or steer clear of high-risk areas around the world?
These are just some of the possibilities powered by IBM Big Data & Analytics. By capturing, connecting and analyzing real-time information from
In India, the business of matchmaking is fast evolving. The traditional practice which was once strictly managed through family connections and word of mouth, is fast evolving to include mobile and social technology, becoming the medium of choice for meeting potential partners. With over 8000 new
IBM is delivering new software that allows organizations to gain better visibility and take a more proactive, holistic approach to countering fraud. This includes the ability to aggregate Big Data across a variety of internal and external sources – including mobile, social and online – and apply