Silent customers are the bane of communications service providers (CSPs). They never call when there’s a problem, they never respond to customer satisfaction surveys and then they unexpectedly cancel their service. If silent customer churn impacts your CSP organization, take a look at a predictive
What if telecommunications companies could reduce the number of incoming calls while lowering churn and increasing revenue? If this sounds too good to be true, then take a look at a new proactive customer care solution that can help companies modernize their customer service and save millions.
Anyone involved in business can benefit from current data and analytics solutions—even Santa. In this “interview,” find out how the man in the red suit uses these solutions to gain insights into what kids want.
If you work for a communication service provider and you have a customer service call center, then you know that the cost of every call quickly adds up. Turn customer churn from a current problem to a distant memory with advanced analytics from IBM.
Do your customers rely on your online shopping experience to beat the crowds on Black Friday and Cyber Monday? Learn how providing a strikingly good experience can keep your online customers coming back—and get them into your store as well.
Social media can give you many of the answers necessary to help educate customers on your current features, services and billing. By taking advantage of this readily available data and analyzing it to address areas where your customers need additional information, you can likely increase customer
Telecommunication providers are challenged with keeping customers and reducing churn. This fact makes the delivery of a positive customer experience more essential than ever. Service providers must look for new ways to improve the customer experience while controlling costs.
Every company, regardless of its size and resources, can use employee satisfaction data to increase workers' happiness. Recent research has found that engaged workers are significantly more productive.
Telcos can’t compromise on quality for operational efficiencies, or customers will abandon them in a time where people have many platforms to share their experiences and influence others. Telcos must harness data to gain insight into customer needs while exploring how data and analytics enable
Organizations in many sectors are paying closer attention than ever before to social sentiment to gain insight and understand about how their customers feel about their products and create ways to market products and services. Learn more about the importance of social sentiment through a range of
Taking full advantage of analytics as they mature involves the ability to manage business rules, predictive models and optimization. Without these capabilities, enterprises may fail to move along the maturity continuum and miss out on business insight and value.
When you step outside your analytics comfort zone, you could bring groundbreaking innovations with you when you step back in. Take a look at how cross-industry analytics applications are carrying businesses to new frontiers.
Welcome to the Analytics Connections podcast, in which we explore the intersection of communications and analytics. Tune into this episode for a discussion about the path that is leading telecommunications to the insight economy.