In the business world, the word "loyalty" conjures up images of key ring cards, punch systems and reward points. But telecommunications providers that use these systems for building customer loyalty are only seeing part of the picture. "Loyalty is no longer a function of rewards programs and
My phone buzzed, as it had all day, with tornado warnings and natural disaster alerts from the weather station serving towns over an hour away. I almost ignored it, but I was glad I glanced down. A twister was headed right toward my home. The house was unscathed, but others in the area were not so
Although cramming — a company fraudulently charging someone's phone bill — technically is the fault of a third party, consumers assume that the charge is due to their carriers' incorrect billing management. Therefore, they typically direct their frustration and mistrust toward their
Much of our lives already revolve around smart devices. But our reliance is about to become much stronger. The Internet of Things impact is set to expand as the market for network-enabled devices is expected to hit $7.1 trillion by 2020, according to an IDC study reported on ZDNet. The Internet of
As the “tsumani of data and information” flooding organizations threatens to become overwhelming, many companies—particularly telecoms—need a solution that handles enormous data volumes with stellar performance and cost-efficiency. See how one company uses predictive analytics to tame this tsunami
For decades, IBM has been assisting organizations that are responsible for protecting nations, cities and economies from the changing threat landscape, both natural and human-created. Watch this video to learn more about IBM i2 Safer Planet Portfolio.
No matter the industry, organizations are increasingly seeing the merits of learning more about their customers to inform the generation of intelligent, targeted offers. Take a look at five key questions commonly heard from executives in a range of industries about establishing predictive customer
According to recent survey data, the telecommunications industry, in particular, seems to be challenged with customer satisfaction problems. However, one European telecommunications organization was able to address a similar problem through an advanced analytics approach that provided the insight
Communications service providers (CSPs) are feeling the intense heat of ever-growing competition, and industry rankings and scores paint a pretty bleak picture of customer perception. To rise above the products-and-prices, commoditized services fray, CSP executives can gain insight on customer
Your telecommunications company has its big data strategy down to a science. You collect data, mine it and then use it to provide personalized service, design targeted marketing campaigns and create partnerships. But are you getting the most benefit possible from your data analytics program?
Tune in to this interactive Google hangout, "Countdown to cyberwar," where noted authors and industry experts examine and discuss what governments, companies and individuals can do to deter, detect, protect and defend against this new and dangerous threat.
I love a good sale. It's hard to resist the temptation of getting a designer shirt for an eighth of the cost and filling your bag full of clothes for the same price you'd normally spend on a single dress. But I've learned the hard way, and heard my mother tell me a thousand times, that just because
People love their smartphones, but they're not especially thrilled with their wireless providers. That's the key takeaway from the 2015 American Customer Satisfaction Index (ACSI) survey of telecommunications customers. The wireless industry was among the least favored groups in the study, with
The FCC estimates that telecommunications providers lose $150 million each year from subscriber fraud through cloned cell phones, data fraud on SIM cards and cell phones purchased with fake names. RCR Wireless News reports that estimated global fraud loss in the telecommunications industry
In our continued discussion, guests Richard Stiennon and Michael Martin and host Andrew Friedrich field further questions from the audience and describe their ideal cybersecurity scenarios for the future.