Anticipation - The Key to Improving the Customer Experience

February 25, 2013 | 27:57
In this insightful podcast, Mike Wittenstein, one of the world's top practicing customer experience designers, explains why organizations need to anticipate customer needs – and how they can go about doing just that.

Talking 'Big Data, Big Analytics'

February 18, 2013 | 16:22
Michele Chambers, co-author of "Big Data, Big Analytics: Emerging Business Intelligence and Analytic Trends for Today's Business," talks about the market and technology factors that make now the prime time for big data analytics.

Top 5 Big Data Use Cases

February 12, 2013 | 19:00
Conversations around big data are shifting from "what is big data?" to "what can I do with big data?" Five key use cases have emerged that hold high potential value for many organizations. Eric Sall, vice president of product marketing at IBM, describes those high-value uses for big data. For...

Backlash Against the Big Data Backlash

January 30, 2013 | 7:58
There's no shortage of hype around big data. Consequently, there has been a fair amount of backlash. Now, Tom Deutsch, program director of big data at IBM, has some backlash against that backlash! He speaks out against the people who are spouting negative misinformation - without supporting facts...

Strata Conference Session Preview: "Real-time Big Data - from Deployment to Production"

January 28, 2013 | 4:17
David Smith, noted data scientist and vice president of marketing and community at Revolution Analytics, previews a presentation he will make at the Strata Conference in February. The presentation, "Real-time Big Data - from Deployment to Production," will take place during the conference's Data-...

Outsmarting the Insurance Claims Fraudster

January 23, 2013 | 11:12
Claims fraud is a serious issue for insurance companies. Estimates are 10%-20% of claims are fraudulent. That costs the companies major money, and in turn, it causes costs to rise for consumers. Kim Minor, insurance industry marketing manager at IBM, explains how leading insurance companies are...

Rebuffing "Buyer Beware" Attitude on Data Science

January 21, 2013 | 14:13
Noted data scientist David Smith responds to recent criticism in Forbes that data science is a "buyer beware" fad.

Highlights from "Analytics: The real-world use of big data" Research Report

December 5, 2012 | 20:01
The IBM Institute for Business Value and the Saïd Business School at the University of Oxford conducted a global survey of more than 1100 business and IT executives. The resulting quantitative study, "Analytics: The real-world use of big data," examines the journey that organizations are taking to...

Why Static Stinks

September 7, 2012 | 14:23
Based on his recent blog post, “Why Static Stinks,” Tom Deutsch, program director of IBM big data portfolio, further explains why non-personal recommendations – or “static” – are bad. Deutsch states that it is important to understand not only the trends of consumers, but who they are as people,...

Talking Big Data - "Fail" Is Not a Four-Letter Word

August 28, 2012 | 8:58
In this “Talking Big Data” podcast, IBM's program director of the Big Data Portfolio, Tom Deutsch, speaks with IBM's social media lead for big data, David Pittman, on his encounters with IBM customers engaged in big data initiatives.