No one really knows if mobile wellness apps will improve health, at least not yet. The market stats certainly indicate the fascination with mobile health apps:
Juniper Research says that by 2016, 3M patients worldwide will be using remote monitoring devices that use a smart phone as a hub to
To serve a growing customer base and better manage the client experience across all customer touch points, organisations are moving away from siloed transaction-oriented systems – such as enterprise resource planning (ERP), customer relationship management (CRM) and dealer management systems – in
Customer engagement has its roots in the space-time continuum. When you’re a business trying to build bonds of loyalty, experience and influence, you must collapse the distances that make these outcomes difficult to achieve.
Distances between people, places and things matter. People’s proximity—
Gartner VP and Fellow Mark Raskino presented that scenario in a session entitled "Every Industry will be Digitally Remastered." With equal parts excitement and urgency, Raskino reeled of dozens of examples of how digitization is remaking products and services as everyday, as unassuming and as
In a dynamic, near-breathless address beamed to overflow screens throughout the Swan and Dolphin hotels, Sondegaard explained how a "nexus of forces" - Cloud, Big Data, Mobility and Social Business - are driving the creation of a new "Digital Industrial Economy" in which every organization, budget
We have grown accustomed to online retailers as they’ve tracked our online shopping activities from item to item and site to site. When we are online, we have come to expect the “if you like this, you might also like that” promotions, since they enhance our shopping experience. But now, when brick
Part 2 in a 3-part series: Big Data and Next Generation Banking – Leveraging information and mobile to drive revenue and expand the customer value proposition
In the first part of this series authored by Marc Andrews, we discussed some of the challenges that are causing banks to adapt their
More and more, organizations are asking how MDM fits in with other emerging trends – namely big data, mobile and cloud. We’ll discuss how these trends intersect.
Big Data - For today's post, big data means the overall umbrella of social media data, unstructured documents, streaming data from
Quality-of-service (QoS) is one of the most paradoxical metrics in the telecommunications industry. “Quality” of the customer experience is normally measured through surveys and logged feedback, but plenty of data can lead to good quantitative measures.
Smartphones and other mobile gadgets have become integral to every aspect of modern life. So it’s no surprise that enterprises everywhere are starting to tap into them as a rich source of data for deep analysis in Hadoop, NoSQL and other big-data platforms. By the same token, mobile devices are
Communications service providers are turning their attention to mobile optimization. They have realized that customer data and location monetization is vital to growth and they need to act quickly. A new animation illustrates how big data powers mobile couponing.
Most of us don’t think of big data as a personal resource for mobility, but, clearly, that thinking will need to change. Smarter mobility depends on the ability to serve all of our mobile devices from an intelligent big-data infrastructure
Mobile industry leaders will convene in Barcelona, Spain for the GSMA Mobile World Congress. Big data is having a huge impact on the mobile telecommunications market, from offering new revenue opportunities to improving customer service and reducing churn. IBM will offer several opportunities to