Customer experience management can be compared to finding a needle in a haystack. Yet, it’s actually much more challenging—akin to tracking handfuls of needles in a mountain of needles. See how organizations can effectively measure, track and manage subscriber performance in real time.
Today's customers expect more from their banks—personalized service, real-time solutions and the ability to do business when and how it is most convenient for them. To meet these demands, you'll need the ability to deliver added value at every opportunity through more personalized and timely offers
Customer relationships built on loyalty and trust are extremely important for wealth management industry organizations. Advanced data and analytics help financial institutions drive tangible business results based on retaining long-term customers and understanding their behaviors, needs and
Modern sports analytics involves more than gate receipts and turnstile data. Find out how sports teams of all kinds are turning to advanced analytics to help them attract new fans while offering their longtime supporters a compelling interactive experience that makes fans, new and old, an integral
Hiring a crack sales team is only the first step in an organization’s business journey. The bigger challenge is retaining the best employees who can drive business growth. By following these four key best practices for sales with an emphasis on sales performance management technologies,
Companies everywhere are refocusing on the consumer, trying to become better acquainted with their customers in hopes of offering personalized offers and service that will keep consumers loyal and enthusiastic. Dealing with customers on an individual basis isn’t impossible for an organization that
When did your bank last wow you with its customer service? Financial institutions create and collect torrents of data each day, and advanced analytics can help them uncover the insights they need to wow their customers, thereby creating “confetti moments.” Listen to banking experts Boxley Llewellyn
Smart predictions can spell the difference between whether your company succeeds wildly or falls by the wayside. Get the details on four strategic pillars for smart, proactive business through predictive analytics deployment in a series of new blog perspectives.
Do you strengthen your relationships with your customers by plugging them into your data? In this webcast, learn how you can use your data to disrupt your marketplace and engage your customers over the long term.
In a disrupted marketplace full of tech-savvy consumers, insurance providers are turning their attention to not only wooing customers, but retaining their loyalty. Learn how you can use insurance analytics to tailor your policyholders’ experience.
Traditional data approaches to understanding customers may provide valuable insight, but industry-specific predictive analytics can unearth patterns of behavior, key preferences and particular needs to gain a deeper understanding than ever for building strong relationships.
No one wants to be in a position to submit an insurance claim, but customers that maintain adequate insurance for their property and possessions have every reason to expect a rapid claim resolution process. Predictive analytics can help insurers stay in tune with their policyholders by responding
Student attrition is a serious concern for colleges and universities around the world. Analytics and data can help higher education institutions manage attrition by helping to align all data to get a comprehensive view of each student, and then using analytics to determine who may be at risk. Once